The top ecommerce brands support their customer with Gorgias, scroll to check out why.
Talk to your customer where they are. Connect your support emails, your Facebook, Messenger, and your Instagram account to Gorgias to manage all support requests in one place.
Gorgias also includes natively phone and live-chat channels to multiply the opportunity to interact with your shoppers.
Finally, unify conversation history with the customer across all channels.
Connecting Gorgias to your ecommerce platform - Shopify, Magento, or BigCommerce - allows your support agents to provide action on orders from the helpdesk.
They can remove items from an order, cancel a purchase, and refund payment without leaving the conversation.
Gorgias pulls customer data from any app you're using: Shopify, Shipstation, Recharge, etc.
This way, when a customer contacts support, your agents don’t need to dig for context.
60% of e-commerce support requests are repetitive.
Set up automatic responses to “where is my order”, exchange questions, and more.
Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.
Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.
Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.
Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically
Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 20% of support tickets with highly-personalized answers.
Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.
Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.
Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.