Phone

The easiest way to add voice support to your store

Give shoppers the option to call your customer service team while allowing your agents to work from a single platform.

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"Another big time saver is the fact that chats, emails, and phone calls are united under one customer view. This way, when a customer calls, we immediately see previous conversations with them."

Amanda, Customer Support Manager, Try The World

Faster resolutions for your customers and convenience for your agents

No more guessing who you’re talking to

When customers call your store, we’ll automatically display their ecommerce history, past conversations and related data from the apps you’ve integrated. This means your agents can focus on actually resolving the issue, instead of chasing down confirmation details.

Manage every conversation in one place

We get it: Some customers like to message your store on Facebook, send an email, and then leave a voicemail...all within 5 minutes. When your agents are available to call them back, they'll have all communications in one place; no need to open multiple tabs or tools to find context.

Resolve calls faster (and make your customers happier)

Merchants offering voice support have an average resolution time that's 34% faster than brands not using phones. And if calling the customer back isn't the best solution, you can always move the conversation to email, social channels or live chat. Whatever works best for your team!

Offer top-tier support with a simple phone solution

Create a new number or bring one over

Get started in minutes with a brand-new US or Canadian number, or forward/port your existing number to Gorgias so there’s no disruption to your shoppers.

Answer calls in the browser or on a mobile device

Each agent on your team can choose which device they want to receive calls on (and easily switch back and forth) so offering voice support is convenient, not a hassle.

Create a custom IVR menu

Allow your callers to self-select options from an interactive voice response (IVR) menu, in order to route them to the right place for support and save your agents time spent triaging.

Record calls to maintain quality support

Go back and listen to calls to provide feedback for your agents, and make sure no one misses a detail from the conversation.

Control how calls are assigned

Ring all users simultaneously, assign calls to a specific agent, or set up team-based routing. Make sure your team never misses a call, and your shoppers get the help they need.