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Aircall

Gorgias

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Aircall

Provide phone support & create tickets when customers call you.

Get started with Gorgias

Connect your Aircall account

More information soon. In the meantime, visit the following documentation page:

https://docs.gorgias.com/voice-and-phone/aircall

Aircall

Provide phone support & create tickets when customers call you.

trusted partner

preferred partner

Description

Aircall allows you to receive and place phone calls. In a few clicks, the Aircall + Gorgias integration ensures all relevant call information will be fully synced to a Gorgias ticket. This includes customer information, a link to voice recordings and voicemails, and the agent assigned to the call.

This integration allows you to:

Sync call logs to Gorgias
Automatically assign calls to agents
See a customer's Shopify and BigCommerce information when receiving a call

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”

Dave Szymaszek, Head of Customer Experience @ Marine Layer

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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.

Guita Gopalan, Chief Revenue Officer @ Ellana

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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”

Danny Taing, Founder & CEO @ Bokksu

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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”

Amanda, Director of Operations @ Darn Good Yarn

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