Aircall
Provide phone support & create tickets when customers call you.
Provide phone support & create tickets when customers call you.
Get started with Gorgias
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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/voice-and-phone/aircallAircall
Provide phone support & create tickets when customers call you.
Description
Aircall allows you to receive and place phone calls. In a few clicks, the Aircall + Gorgias integration ensures all relevant call information will be fully synced to a Gorgias ticket. This includes customer information, a link to voice recordings and voicemails, and the agent assigned to the call.
This integration allows you to:
- Sync call logs to Gorgias
- Automatically assign calls to agents
- See a customer's Shopify and BigCommerce information when receiving a call
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
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