Dondy

Dondy helps Shopify stores turn WhatsApp into revenue. Recover abandoned carts, confirm orders, send shipping updates, and launch personalized marketing campaigns, all directly on WhatsApp. With 98% open rates and instant engagement, Dondy makes it easy to connect with customers where they already are. Our built-in AI agent provides instant answers to customer questions, assists with support, and even helps upsell products in real time. Manage conversations, set up automated flows, and track performance in one simple dashboard, without needing technical skills.

Use a single WhatsApp number for both marketing and support, combining abandoned cart recovery, campaigns, and customer service in one channel.

Automatically create Gorgias tickets from inbound WhatsApp messages, so no customer request is ever missed.

Bi-directional sync ensures replies flow both ways. Every message sent from Gorgias reaches WhatsApp, and customer responses return to the same ticket.