"Nowadays, people expect quick responses and rapid assistance. AI Agent is perfect to meet these expectations."
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Free during the current developer and design-partner preview. No paid entitlement or automatic renewal is active in this release.
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DocSanity AI helps Gorgias administrators review potential policy conflicts, duplicate answers, freshness signals, and topic coverage within shared Macros. Connect through OAuth and manually run a read-only audit of up to 40 readable shared Macros. Findings include evidence, readable Macro source snapshots, and recommendations for human review.
Topic coverage checks use predefined English and Chinese keywords across seven common support topics. A missing match means those keywords were not found in the scanned Macros; it does not prove that a policy is missing from the account. These checks do not analyze tickets or customer demand and do not affect the connected Gorgias health score.
The integration does not read tickets or customer records, modify Macros, or run background content scans. A separate free workflow at CheckMyHelpCenter.com audits public Help Center URLs without Gorgias OAuth. Its results are not combined with the connected Macro report.
Catch conflicting policies across shared Macros before they create inconsistent customer answers, refund mistakes, or avoidable AI escalations.
Review duplicates, freshness, and potential topic coverage gaps in scanned Macros, with readable source evidence and human verification.
Connect securely with OAuth and run merchant-initiated, read-only audits without sharing API keys or granting write access.
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