Yotpo

Display relevant customer information and the latest reviews left by customers in Gorgias.

Yotpo is an eCommerce marketing platform that helps you better engage with your shoppers.

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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/reward-and-loyalty/yotpo-customer-data
Yotpo
Yotpo
Pricing
Free
Free and premium plans available.
  • Free and premium plans available.
  • Free and premium plans available.

Description

Yotpo is an eCommerce marketing platform with the most advanced solutions for customer reviews, visual marketing, loyalty, referrals, and SMS marketing.

From approving a product review to updating reward points of a specific customer, allow your support agents to manage product reviews, questions, loyalty plans, and referrals without leaving Gorgias. Connect Yotpo with Gorgias to:

  • Display customer's Yotpo data in Gorgias customer Activity Sidebar such as loyalty points, provided ratings, latest reviews, etc.
  • Manage customer loyalty plans (change point balance, assign VIP tier, honor redemptions, and send rewards) from the Gorgias sidebar.
  • Respond to a question with an answer either publicly or privately as new tickets.
  • Moderate customer reviews (product and site) and questions from within Gorgias as new tickets.
  • Request reviews from a customer.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
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