Respond to every Yotpo review without leaving your helpdesk.

Connect Gorgias + Yotpo to make it easy for your agents to manage reviews while also providing them loyalty data for additional context on every customer interaction.

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Yotpo
Used daily by 
10,278
+ DTC brands

Make it easier for your agents to increase customer loyalty

Customize conversations based on review activity

With Yotpo data next to customer conversations, your agents will know immediately if they’re talking to someone who’s a super fan of your brand or someone who’s had a bad experience. Then they can customize their response to continue building loyalty or win back an unhappy customer.

Yotpo
Yotpo

Influence new buyers by responding publicly to reviews

Tickets will automatically be created in Gorgias for every new review your products receive. This makes it convenient for agents to reply publicly and privately to not only resolve issues, but influence buyers browsing reviews.

Win back unhappy customers on every channel

If a customer has left you poor product reviews and then contacts support on any channel, your agents will have the context and tools they need to win back that customer’s loyalty.

Yotpo
Yotpo
 + 
Gorgias
“For my agents - It has helped with Average Handle Time, everything on one platform makes it easier for the agent to use the information to better assist customers. For the customer, the agent is well informed and able to use the information to provide accurate feedback.”

Denisee Lopez, Sr. Customer Experience Manager at Vegamour

Create more loyal customers with Gorgias + Yotpo

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Yotpo

Display relevant customer information and the latest reviews left by customers in Gorgias.

Yotpo is an eCommerce marketing platform that helps you better engage with your shoppers.

Get started with Gorgias
YotpoYotpo
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/reward-and-loyalty/yotpo-customer-data
Yotpo
Yotpo
trusted partner
preferred partner

Description

Yotpo is an eCommerce marketing platform with the most advanced solutions for customer reviews, visual marketing, loyalty, referrals, and SMS marketing.

From approving a product review to updating reward points of a specific customer, allow your support agents to manage product reviews, questions, loyalty plans, and referrals without leaving Gorgias.

Connect Yotpo with Gorgias to:

  • Display customer's Yotpo data in Gorgias customer Activity Sidebar such as loyalty points, provided ratings, latest reviews, etc.
  • Manage customer loyalty plans (change point balance, assign VIP tier, honor redemptions, and send rewards) from the Gorgias sidebar.
  • Respond to a question with an answer either publicly or privately as new tickets.
  • Moderate customer reviews (product and site) and questions from within Gorgias as new tickets.
  • Request reviews from a customer.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
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