Connect Gorgias + Yotpo to make it easy for your agents to manage reviews while also providing them loyalty data for additional context on every customer interaction.
Make it easier for your agents to increase customer loyalty
Customize conversations based on review activity
With Yotpo data next to customer conversations, your agents will know immediately if they’re talking to someone who’s a super fan of your brand or someone who’s had a bad experience. Then they can customize their response to continue building loyalty or win back an unhappy customer.
Influence new buyers by responding publicly to reviews
Tickets will automatically be created in Gorgias for every new review your products receive. This makes it convenient for agents to reply publicly and privately to not only resolve issues, but influence buyers browsing reviews.
Win back unhappy customers on every channel
If a customer has left you poor product reviews and then contacts support on any channel, your agents will have the context and tools they need to win back that customer’s loyalty.
Denisee Lopez, Sr. Customer Experience Manager at Vegamour
Create more loyal customers with Gorgias + Yotpo
Yotpo
Display relevant customer information and the latest reviews left by customers in Gorgias.
Yotpo is an eCommerce marketing platform that helps you better engage with your shoppers.
Get started with Gorgias
.svg)
Description
Yotpo is an eCommerce marketing platform with the most advanced solutions for customer reviews, visual marketing, loyalty, referrals, and SMS marketing.
From approving a product review to updating reward points of a specific customer, allow your support agents to manage product reviews, questions, loyalty plans, and referrals without leaving Gorgias.
Connect Yotpo with Gorgias to:
- Display customer's Yotpo data in Gorgias customer Activity Sidebar such as loyalty points, provided ratings, latest reviews, etc.
- Manage customer loyalty plans (change point balance, assign VIP tier, honor redemptions, and send rewards) from the Gorgias sidebar.
- Respond to a question with an answer either publicly or privately as new tickets.
- Moderate customer reviews (product and site) and questions from within Gorgias as new tickets.
- Request reviews from a customer.
