WhatsApp

Support customers worldwide without leaving your tab

Send and receive messages on the world’s most popular messaging app, with convenient automation and powerful integrations.

Used daily by 
15,842
+ DTC brands

Drowning in support tasks? Here’s your life raft.

2+ billion global shoppers are ready to chat

Sell and support from South America to Asia and Europe with your customers’ preferred messaging app.

Channels
Chat
Help Center
Contact Form

United with all your other channels

Email, live chat, voice, SMS, social media, WhatsApp, and more — all within Gorgias. Conversations stay in one place, even when customers switch channels.

Channels
Chat
Help Center
Contact Form

Faster, personalized responses

Have better conversations in less time, thanks to automated responses, templates, tagging, routing, and customer information pulled directly from your ecommerce platform.

Channels
Chat
Help Center
Contact Form

Initiate conversations with customers

Solve your most common issues before they become issues. Use Message Templates to proactively send messages like shipping updates, account updates, and other alerts.

Channels
Chat
Help Center
Contact Form

The easiest way for your team to support customers on WhatsApp

Respond before WhatsApp auto-closes the conversation

WhatsApp gives you 24 hours to respond to customer questions. Gorgias’s efficient workflows give you the speed you need to respond before you lose access.

See Sent, Delivered, and Read receipts

No need to guess where your message is or whether a customer saw it.

Use one number for call, text, and WhatsApp

Don’t confuse your customers with multiple phone numbers: Use one number for Voice, SMS, and WhatsApp.

Recognize Shopify profiles based on WhatsApp numbers

Gorgias pulls customer information from Shopify so you can stop switching tabs and copy/pasting order numbers, shipping addresses, and other important info.

Attach audio, video, and PDFs

Send and receive attachments to fully understand a customer issue and provide more helpful support.

Connect multiple brands

Juggling many stores? No problem. Bring all your conversations (clearly labeled) into one feed so you never drop a ball.

Track the impact of phone calls through comprehensive reports

Gain insights into call wait times, talk durations, and missed calls, enabling data-driven staffing decisions.

All of your customer support channels in one place

Email
Manage emails from your support inbox with the effectiveness of a dedicated helpdesk.
Social Media
Monitor, react, and answer comments and DMs from Facebook and Instagram.
SMS
Meet customers where they’re most reachable — in their pocket.

Don’t just take our word for it...

Automating low-stakes, high-volume tickets lets my team focus on meaningful, personalized conversations and boosted our CSAT to 4.77.

Clara Zaoui

Clara Zaoui

Head of CRM and Customer Care

at

Joone

Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.

Dave Szymaszek

Dave Szymaszek

Head of Customer Experience

at

Marine Layer

Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias Automate, my team is on top for the 3 most important months of the year; Father's Day, Black Friday, and Christmas.

Shauna Clearly

Shauna Clearly

Head of Ecommerce

at

Ekster

Connect 100+ ecommerce tools

View customer data in the support ticket sidebar
Streamline your work and boost cross-team collaboration
Make updates in other tools without switching tabs

Join the 15,842 brands that use Gorgias every day

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