WhatsApp

Support customers worldwide without leaving your tab

Send and receive messages on the world’s most popular messaging app, with convenient automation and powerful integrations.

No credit card required
Instant setup
7-day free trial
Thank you! Your submission has been received!
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WhatsApp
Gorgias is used daily by
12,895
+ DTC brands

WhatsApp conversations, customer information, order editing — all in one place.

2+ billion global shoppers are ready to chat

Sell and support from South America to Asia and Europe with your customers’ preferred messaging app.

WhatsApp
WhatsApp

United with all your other channels

Email, live chat, voice, SMS, social media, WhatsApp, and more — all within Gorgias. Conversations stay in one place, even when customers switch channels.

Faster, personalized responses

Have better conversations in less time, thanks to automated responses, templates, tagging, routing, and customer information pulled directly from your ecommerce platform.

WhatsApp
WhatsApp

Initiate conversations with customers

Solve your most common issues before they become issues. Use Message Templates to proactively send messages like shipping updates, account updates, and other alerts.

WhatsApp

By centralizing our customer support and integrating Gorgias with Shopify, we have reduced our resolution time by 69% and improved first response time by 61%.

Ian Kouwen,
Ecommerce Manager at Oger

More examples of Help Centers built with Gorgias

The easiest way for your team to support customers on WhatsApp

Respond before WhatsApp auto-closes the conversation

WhatsApp gives you 24 hours to respond to customer questions. Gorgias’s efficient workflows give you the speed you need to respond before you lose access.

Recognize Shopify profiles based on WhatsApp numbers

Gorgias pulls customer information from Shopify so you can stop switching tabs and copy/pasting order numbers, shipping addresses, and other important info.

See Sent, Delivered, and Read receipts

No need to guess where your message is or whether a customer saw it.

Attach audio, video, and PDFs

Send and receive attachments to fully understand a customer issue and provide more helpful support.

Use one number for call, text, and WhatsApp

Don’t confuse your customers with multiple phone numbers: Use one number for Voice, SMS, and WhatsApp.

Connect multiple brands

Juggling many stores? No problem. Bring all your conversations (clearly labeled) into one feed so you never drop a ball.

Best practices & tips to offer customer service on WhatsApp

Why and How to Use WhatsApp for Customer Service

WhatsApp is one of the most important customer service channels, especially for global businesses. Here’s how to manage it.
Read more

Celebrated by customers & industry experts

Start seeing the impact from the first week

Deflect tickets
30% of all inquiries are about order status, returns and cancellations. You can automate these inquiries using self-service and managed rules.
24/7 support
Customers shop online 24/7. With self-service, your customers can get the help they need outside business hours, without the overhead cost.
Generate revenue
Customers are more likely to make a purchase if their product questions are answered. FAQ in chat helps educating customers and promote your brand.

Join 12,895+ merchants offering exceptional ecommerce support

Offer worldwide shopping support with Gorgias

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
WhatsApp

Support customers worldwide without leaving your tab

Send and receive messages on the world’s most popular messaging app, with convenient automation and powerful integrations.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Gorgias is used daily by
12,895
+ DTC brands

2+ billion global shoppers are ready to chat

Sell and support from South America to Asia and Europe with your customers’ preferred messaging app.

United with all your other channels

Email, live chat, voice, SMS, social media, WhatsApp, and more — all within Gorgias. Conversations stay in one place, even when customers switch channels.

Faster, personalized responses

Have better conversations in less time, thanks to automated responses, templates, tagging, routing, and customer information pulled directly from your ecommerce platform.

Initiate conversations with customers

Solve your most common issues before they become issues. Use Message Templates to proactively send messages like shipping updates, account updates, and other alerts.

More examples of Help Centers built with Gorgias

The easiest way for your team to support customers on WhatsApp

Respond before WhatsApp auto-closes the conversation

WhatsApp gives you 24 hours to respond to customer questions. Gorgias’s efficient workflows give you the speed you need to respond before you lose access.

Recognize Shopify profiles based on WhatsApp numbers

Gorgias pulls customer information from Shopify so you can stop switching tabs and copy/pasting order numbers, shipping addresses, and other important info.

See Sent, Delivered, and Read receipts

No need to guess where your message is or whether a customer saw it.

Attach audio, video, and PDFs

Send and receive attachments to fully understand a customer issue and provide more helpful support.

Use one number for call, text, and WhatsApp

Don’t confuse your customers with multiple phone numbers: Use one number for Voice, SMS, and WhatsApp.

Connect multiple brands

Juggling many stores? No problem. Bring all your conversations (clearly labeled) into one feed so you never drop a ball.

Why and How to Use WhatsApp for Customer Service

Why and How to Use WhatsApp for Customer Service

WhatsApp is one of the most important customer service channels, especially for global businesses. Here’s how to manage it.
Read more

What channels does
Automation Add-on support?

Quick Response Flows
Order Management Flows
Article Recommendation Flows
Autoresponders
Chat Widget
-
Help Center
-
Email
-
-
Contact Form
-

Measure automation’s business value

A simple statistics page to measure all things automation. The top 10% of Automation Add-on users deflect at least 30% of overall questions.

Redirect complex questions to human agents

Don’t trap customers in chatbot hell. Every automated response gives customers a clear, easy path to human support.

By centralizing our customer support and integrating Gorgias with Shopify, we have reduced our resolution time by 69% and improved first response time by 61%.

Ian Kouwen,
Ecommerce Manager at Oger

Measure and improve performance and business impact

With Statistics, you can easily understand which Flows get clicked, which require agent assistance, and which lead to purchases. These insights help you identify areas for improvement and make the best decisions for your customers and team.

Flows work alongside the rest of the Automation Add-on

Flows are one small part of your larger support automation strategy.

When you subscribe to the Automation Add-on, you get Flows plus a suite of other features (like real-time order tracking and automated return requests) to help instantly answer basic questions and save your team’s time for better things.

Ready to join the
12,895+ brands that use Gorgias every day?

No credit card required
Instant setup
7-day free trial
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.