Don’t trap customers in chatbot hell. Every automated response gives customers a clear, easy path to human support.
By centralizing our customer support and integrating Gorgias with Shopify, we have reduced our resolution time by 69% and improved first response time by 61%.
Ecommerce Manager at Oger
Flows are one small part of your larger support automation strategy.
When you subscribe to the Automation Add-on, you get Flows plus a suite of other features (like real-time order tracking and automated return requests) to help instantly answer basic questions and save your team’s time for better things.