Drowning in support tasks? Here’s your life raft.
2+ billion global shoppers are ready to chat
Sell and support from South America to Asia and Europe with your customers’ preferred messaging app.
United with all your other channels
Email, live chat, voice, SMS, social media, WhatsApp, and more — all within Gorgias. Conversations stay in one place, even when customers switch channels.
Faster, personalized responses
Have better conversations in less time, thanks to automated responses, templates, tagging, routing, and customer information pulled directly from your ecommerce platform.
Initiate conversations with customers
Solve your most common issues before they become issues. Use Message Templates to proactively send messages like shipping updates, account updates, and other alerts.
The easiest way for your team to support customers on WhatsApp
Respond before WhatsApp auto-closes the conversation
WhatsApp gives you 24 hours to respond to customer questions. Gorgias’s efficient workflows give you the speed you need to respond before you lose access.
See Sent, Delivered, and Read receipts
No need to guess where your message is or whether a customer saw it.
Use one number for call, text, and WhatsApp
Don’t confuse your customers with multiple phone numbers: Use one number for Voice, SMS, and WhatsApp.
Recognize Shopify profiles based on WhatsApp numbers
Gorgias pulls customer information from Shopify so you can stop switching tabs and copy/pasting order numbers, shipping addresses, and other important info.
Attach audio, video, and PDFs
Send and receive attachments to fully understand a customer issue and provide more helpful support.
Connect multiple brands
Juggling many stores? No problem. Bring all your conversations (clearly labeled) into one feed so you never drop a ball.
All of your customer support channels in one place
Don’t just take our word for it...
Automating low-stakes, high-volume tickets lets my team focus on meaningful, personalized conversations and boosted our CSAT to 4.77.
Head of CRM and Customer Care
Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Head of Customer Experience