Support customers worldwide without leaving your tab

Send and receive messages on the world’s most popular messaging app, with convenient automation and powerful integrations.

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Gorgias is used daily by

12,895

+ DTC brands

WhatsApp conversations, customer information, order editing — all in one place.

2+ billion global shoppers are ready to chat

Sell and support from South America to Asia and Europe with your customers’ preferred messaging app.

United with all your other channels

Email, live chat, voice, SMS, social media, WhatsApp, and more — all within Gorgias. Conversations stay in one place, even when customers switch channels.

Faster, personalized responses

Have better conversations in less time, thanks to automated responses, templates, tagging, routing, and customer information pulled directly from your ecommerce platform.

Initiate conversations with customers

Solve your most common issues before they become issues. Use Message Templates to proactively send messages like shipping updates, account updates, and other alerts.

By centralizing our customer support and integrating Gorgias with Shopify, we have reduced our resolution time by 69% and improved first response time by 61%.

Ian Kouwen,
Ecommerce Manager at Oger

> Read their story

Explore Steve Madden’s Help Center. Built with Gorgias.

More examples of Help Centers built with Gorgias

ALOHAS

YOTO

BRANCH

The easiest way for your team to support customers on WhatsApp

Respond before WhatsApp auto-closes the conversation

WhatsApp gives you 24 hours to respond to customer questions. Gorgias’s efficient workflows give you the speed you need to respond before you lose access.

Recognize Shopify profiles based on WhatsApp numbers

Gorgias pulls customer information from Shopify so you can stop switching tabs and copy/pasting order numbers, shipping addresses, and other important info.

See Sent, Delivered, and Read receipts

No need to guess where your message is or whether a customer saw it.

Attach audio, video, and PDFs

Send and receive attachments to fully understand a customer issue and provide more helpful support.

Use one number for call, text, and WhatsApp

Don’t confuse your customers with multiple phone numbers: Use one number for Voice, SMS, and WhatsApp.

Connect multiple brands

Juggling many stores? No problem. Bring all your conversations (clearly labeled) into one feed so you never drop a ball.

Best practices & tips to offer customer service on WhatsApp

Why and How to Use WhatsApp for Customer Service

WhatsApp is one of the most important customer service channels, especially for global businesses. Here’s how to manage it.

Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.

Personalized autoresponders.

Social Media

Like a Facebook comment, send a shipping status in a private Instagram message – all from a centralized helpdesk.

SMS

SMS has unmatched open rates, thanks to its speed and convenience for customers. Offer on-the-go support, real-time updates, and two-way conversations with Gorgias SMS.

Talk to your customers wherever they are

Celebrated by customers & industry experts

Start seeing the impact from the first week

Deflect tickets

30% of all inquiries are about order status, returns and cancellations. You can automate these inquiries using self-service and managed rules.

24/7 support

Customers shop online 24/7. With self-service, your customers can get the help they need outside business hours, without the overhead cost.

Generate revenue

Customers are more likely to make a purchase if their product questions are answered. FAQ in chat helps educating customers and promote your brand.

Join 12,895+ merchants offering exceptional ecommerce support

Offer worldwide shopping support with Gorgias

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Support customers worldwide without leaving your tab

Send and receive messages on the world’s most popular messaging app, with convenient automation and powerful integrations.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Gorgias is used daily by

12,895

+ DTC brands

2+ billion global shoppers are ready to chat

Sell and support from South America to Asia and Europe with your customers’ preferred messaging app.

United with all your other channels

Email, live chat, voice, SMS, social media, WhatsApp, and more — all within Gorgias. Conversations stay in one place, even when customers switch channels.

Faster, personalized responses

Have better conversations in less time, thanks to automated responses, templates, tagging, routing, and customer information pulled directly from your ecommerce platform.

Initiate conversations with customers

Solve your most common issues before they become issues. Use Message Templates to proactively send messages like shipping updates, account updates, and other alerts.

Explore Steve Madden’s Help Center. Built with Gorgias.

More examples of Help Centers built with Gorgias

ALOHAS

YOTO

BRANCH

The easiest way for your team to support customers on WhatsApp

Respond before WhatsApp auto-closes the conversation

WhatsApp gives you 24 hours to respond to customer questions. Gorgias’s efficient workflows give you the speed you need to respond before you lose access.

Recognize Shopify profiles based on WhatsApp numbers

Gorgias pulls customer information from Shopify so you can stop switching tabs and copy/pasting order numbers, shipping addresses, and other important info.