Automate your entire returns process, even exchanges.

Loop allows Shopify brands to automate the entire return process, even exchanges.

Get started with Gorgias
More information soon. In the meantime, visit the following documentation page:


With Loop & Gorgias working together, you can create a seamless support experience by placing all returns data inside your Gorgias admin. Stay focused and close tickets faster by viewing refund status, shipping status, return reasons, and more in the same window you use to talk to customers. You can also navigate directly to your Loop return portal directly from Gorgias for faster processing.

With Gorgias and Loop you can: 

- Give customers a self-service returns experience

- View return details without switching tools

- Use return reasons to level-up chat conversations

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
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