Postscript
Respond to Postscript SMS conversations from Gorgias
SMS marketing for growing Shopify stores.
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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/sms-integration/postscriptPostscript
SMS marketing for growing Shopify stores.
Description
Improve customer experience and drive more revenue with SMS. Enables your support agents to directly answer customer support related questions via text message.
Connecting Postscript to Gorgias allow you to:
- Create SMS tickets inside Gorgias
- Respond to the tickets in the Gorgias interface. The answers will be sent out via the same SMS number that the initial message came through.
When the ticket is closed in Gorgias, the ticket history is removed from Postscript, and any future responses from the customer will create a new ticket in Gorgias.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
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