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Postscript

Conversational commerce over text.
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Free trial available; usage based pricing. Other fees may apply.
Categories
SMS

Improve customer experience and drive more revenue with SMS. Enables your support agents to directly answer customer support related questions via text message.

Connecting Postscript to Gorgias allow you to:

- Create SMS tickets inside Gorgias

- Respond to the tickets in the Gorgias interface. The answers will be sent out via the same SMS number that the initial message came through.

When the ticket is closed in Gorgias, the ticket history is removed from Postscript, and any future responses from the customer will create a new ticket in Gorgias.

"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
Molly Wallace Kerrigan
VP Marketing
"Nowadays, people expect quick responses and rapid assistance. AI Agent is perfect to meet these expectations."
Sindi Melgar
Customer Service Manager
"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."
Tosha Moyer
Senior CX Manager
"Customers like that the discount code is coming from what looks like a chat. It's the most successful of all of our campaigns."
Mia Chapa
Sr. Director of Customer Experience

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