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Postscript

Gorgias

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Postscript

Respond to Postscript SMS conversations from Gorgias

SMS marketing for growing Shopify stores.

Get started with Gorgias

Connect your Postscript account

More information soon. In the meantime, visit the following documentation page:

https://docs.gorgias.com/sms-integration/postscript

Postscript

SMS marketing for growing Shopify stores.

trusted partner

preferred partner

Description

Improve customer experience and drive more revenue with SMS. Enables your support agents to directly answer customer support related questions via text message.

Connecting Postscript to Gorgias allow you to:

- Create SMS tickets inside Gorgias

- Respond to the tickets in the Gorgias interface. The answers will be sent out via the same SMS number that the initial message came through.

When the ticket is closed in Gorgias, the ticket history is removed from Postscript, and any future responses from the customer will create a new ticket in Gorgias.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”

Dave Szymaszek, Head of Customer Experience @ Marine Layer

Read Usecase

We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.

Guita Gopalan, Chief Revenue Officer @ Ellana

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