Facebook

Manage Facebook comments, ad comments, messages and mentions, right from Gorgias.

Manage Facebook comments, ad comments, messages and mentions, right from Gorgias.

Get started with Gorgias
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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/facebook-messenger/connect-your-social-channels-facebook-instagram
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Description

The most efficient way to provide personalized Facebook support for your shoppers.

Gorgias makes it easy to engage with messages, comments, mentions, or ad comments directly from your helpdesk, with detailed ecommerce information and powerful automation tools.

When you integrate your Facebook page with Gorgias, you'll be able to: 

  • Automatically create tickets based on page comments, ad comments, mentions, and Messenger notifications
  • Reply to all Facebook tickets with a public comment or private message
  • React to Facebook comments
  • Answer questions quickly, thanks to contextual customer information next to every ticket
  • Automate answers to common questions with Gorgias' powerful automation tools
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
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