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Manage Facebook comments, ad comments, messages and mentions, right from Gorgias.
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The most efficient way to provide personalized Facebook support for your shoppers.

Gorgias makes it easy to engage with messages, comments, mentions, or ad comments directly from your helpdesk, with detailed ecommerce information and powerful automation tools.

When you integrate your Facebook page with Gorgias, you'll be able to: 

  • Automatically create tickets based on page comments, ad comments, mentions, and Messenger notifications
  • Reply to all Facebook tickets with a public comment or private message
  • React to Facebook comments
  • Answer questions quickly, thanks to contextual customer information next to every ticket
  • Automate answers to common questions with Gorgias' powerful automation tools

Don’t just take our word for it...

Kirby Allison

Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours.

Addison Debter

Addison Debter

Head of Customer Service

at

Kirby Allison

Ekster

Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias Automate, my team is on top for the 3 most important months of the year; Father's Day, Black Friday, and Christmas.

Shauna Clearly

Shauna Clearly

Head of Ecommerce

at

Ekster

mnml

Having quick access to previous order info in the helpdesk is super convenient and helps us turn our support agents into sales people.

Ian ANderson

Ian ANderson

Operation Manager

at

mnml

Marine Layer

Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.

Dave Szymaszek

Dave Szymaszek

Head of Customer Experience

at

Marine Layer