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Facebook

Manage Facebook comments, ad comments, messages and mentions, right from Gorgias.
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The most efficient way to provide personalized Facebook support for your shoppers.

Gorgias makes it easy to engage with messages, comments, mentions, or ad comments directly from your helpdesk, with detailed ecommerce information and powerful automation tools.

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When you integrate your Facebook page with Gorgias, you'll be able to: 

  • Automatically create tickets based on page comments, ad comments, mentions, and Messenger notifications
  • Reply to all Facebook tickets with a public comment or private message
  • React to Facebook comments
  • Answer questions quickly, thanks to contextual customer information next to every ticket
  • Automate answers to common questions with Gorgias' powerful automation tools
"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
Molly Wallace Kerrigan
VP Marketing
"Nowadays, people expect quick responses and rapid assistance. AI Agent is perfect to meet these expectations."
Sindi Melgar
Customer Service Manager
"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."
Tosha Moyer
Senior CX Manager
"Customers like that the discount code is coming from what looks like a chat. It's the most successful of all of our campaigns."
Mia Chapa
Sr. Director of Customer Experience

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