Facebook

Manage Facebook comments, ad comments, messages and mentions, right from Gorgias.

Manage Facebook comments, ad comments, messages and mentions, right from Gorgias.

Get started with Gorgias
FacebookFacebook
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/facebook-messenger/connect-your-social-channels-facebook-instagram
Facebook
Facebook
trusted partner
preferred partner

Description

The most efficient way to provide personalized Facebook support for your shoppers.

Gorgias makes it easy to engage with messages, comments, mentions, or ad comments directly from your helpdesk, with detailed ecommerce information and powerful automation tools.

When you integrate your Facebook page with Gorgias, you'll be able to: 

  • Automatically create tickets based on page comments, ad comments, mentions, and Messenger notifications
  • Reply to all Facebook tickets with a public comment or private message
  • React to Facebook comments
  • Answer questions quickly, thanks to contextual customer information next to every ticket
  • Automate answers to common questions with Gorgias' powerful automation tools
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase
bokksubokksu
campus proteincampus protein
love your melonlove your melon
Marine LayerMarine Layer
Browse apps

Facebook

Manage Facebook comments, ad comments, messages and mentions, right from Gorgias.

Get started with Gorgias
trusted partner
preferred partner
Facebook
Pricing
Free
Free
This integration is free to install
in Gorgias

Overview

The most efficient way to provide personalized Facebook support for your shoppers.

Gorgias makes it easy to engage with messages, comments, mentions, or ad comments directly from your helpdesk, with detailed ecommerce information and powerful automation tools.

When you integrate your Facebook page with Gorgias, you'll be able to: 

  • Automatically create tickets based on page comments, ad comments, mentions, and Messenger notifications
  • Reply to all Facebook tickets with a public comment or private message
  • React to Facebook comments
  • Answer questions quickly, thanks to contextual customer information next to every ticket
  • Automate answers to common questions with Gorgias' powerful automation tools
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Browse apps

Facebook

Manage Facebook comments, ad comments, messages and mentions, right from Gorgias.

Manage Facebook comments, ad comments, messages and mentions, right from Gorgias.

Get started with Gorgias
trusted partner
preferred partner
Categories
Facebook
Pricing
Free
Free
This integration is free to install to in Gorgias

Overview

How

Facebook

x Gorgias works together

·
·
·
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

Facebook

Manage Facebook comments, ad comments, messages and mentions, right from Gorgias.

Manage Facebook comments, ad comments, messages and mentions, right from Gorgias.

Get started with Gorgias
FacebookFacebook
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/facebook-messenger/connect-your-social-channels-facebook-instagram
Facebook
trusted partner
preferred partner

Description

The most efficient way to provide personalized Facebook support for your shoppers.

Gorgias makes it easy to engage with messages, comments, mentions, or ad comments directly from your helpdesk, with detailed ecommerce information and powerful automation tools.

When you integrate your Facebook page with Gorgias, you'll be able to: 

  • Automatically create tickets based on page comments, ad comments, mentions, and Messenger notifications
  • Reply to all Facebook tickets with a public comment or private message
  • React to Facebook comments
  • Answer questions quickly, thanks to contextual customer information next to every ticket
  • Automate answers to common questions with Gorgias' powerful automation tools
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase