Attentive

Respond to Attentive SMS conversations and view customer data in Gorgias.

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Connect your Attentive account

More information soon. In the meantime, visit the following documentation page:

https://docs.gorgias.com/sms-integration/attentive-mobile

Attentive

Respond to Attentive SMS conversations and view customer data in Gorgias.

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preferred partner

Description

Attentive is a personalized mobile messaging platform for innovative ecommerce and retail brands that can quickly become a top 3 revenue channel. Using real-time behavioral data, Attentive automatically sends engaging text messages to each subscriber at every step of the customer lifecycle.

When Attentive tickets are created in Gorgias, if the incoming phone number matches an existing customer, Gorgias will merge their information automatically. This way, you will have all of the additional customer information in the Gorgias sidebar, too!

This integration allows you to:

- Directly answer customer's support questions via text message

- Improve customer experience and drive more revenue by connecting customers directly with a customer support rep via the #1 communication channel (text)

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”

Dave Szymaszek, Head of Customer Experience @ Marine Layer

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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.

Guita Gopalan, Chief Revenue Officer @ Ellana

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