Help Center

Quick answers for simple questions

88% of customers already search your website for some kind of knowledge base or FAQ. Meet customer needs with Help Center: your new hub for customer service, education, and engagement. Available with all Gorgias plans at no extra cost.

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Help Center

Fewer tickets for your agents. Instant answers for your shoppers. A better experience for everyone.

Deflect tickets that don’t need agent attention (up to 50%)

Merchants who use Gorgias’ self-service tools reduce tickets in their helpdesk by 50%. These deflected tickets are repetitive and simple (like WISMO and questions about your return policy) and don’t require a human touch. Your new Help Center provides customers instant, detailed answers and gives your agents more time for higher-impact conversations.

Help Center
Help Center

Turn questions into sales

Customers — especially first-time shoppers — have pre-sales questions: Do you have a warranty? What size should I get? Are the ingredients allergy-safe? A Help Center anticipates and organizes answers to these pre-sales questions so customers don’t have to put their order on hold while they wait for an agent to answer.

Upgrade with self-service order management

Gorgias Help Centers offer much more than static articles, images, and video. With the Automation Add-On, your customers can track and modify orders, update their shipping address, report issues, and more. All without having to contact and wait for an agent.

Help Center
Help Center

Help Center
"We create a help center and make it a learning environment where customers can learn everything about our products and services."

Colin Waters, Customer Service Manager, Brümate

More examples of Help Centers built with Gorgias

Give your customers the service hub they crave

Optimize your help center for search

Where’s the first place you go if you have a question? If you’re like most people, you ask Google. When customers Google “[Your brand’s] return policy,” a search-optimized Help Center article is your best bet to ensure a helpful answer shows up as the top result. Plus, withing your Help Centers, customers can use the predictive search bar to find the best article for their question.

Customize and brand your help center

Your Help Center is an important part of the customer journey, and it should fit seamlessly into the rest of your website. With Gorgias Help Centers, you can choose from thousands of fonts and colors, add a logo and banner image, and even use custom code to create the best experience for your unique brand and customer base.

Free FAQ templates to get you started

Get your Help Center up and running in a matter of hours with downloadable templates custom-built for common industries in ecommerce like health and beauty, food and beverage, clothing and footwear, and more. We’ll lay the groundwork with article templates for product FAQs, shipping and returns FAQs, brand FAQs, and more.

Enable chat to give customers an easy path to human support

While most customers prefer self-servcice, some questions require a human touch. You can enable your live chat widget on your Help Center to let customers ask clarifying or follow-up questions without having to dial a phone number or pull up their email client.

Track Help Center analytics with GA

Link your Help Center with Google Analytics in just a few clicks to start tracking traffic, links clicked, and more. Data from Google Analytics, plus questions that continue to turn into tickets in your helpdesk, give you insight into the articles you may need to create or clarify.

A knowledge base for your agents, too

Your Help Center’s an organized and detailed library of knowledge about your brand. This kind of resources is great for your customers as well as your agents — especially new or contracted agents who need to double check a policy or product detail before responding to a customer.

More examples of Help Centers built with Gorgias

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Start seeing the impact from the first week

Deflect tickets
30% of all inquiries are about order status, returns and cancellations. You can automate these inquiries using self-service and managed rules.
24/7 support
Customers shop online 24/7. With self-service, your customers can get the help they need outside business hours, without the overhead cost.
Generate revenue
Customers are more likely to make a purchase if their product questions are answered. FAQ in chat helps educating customers and promote your brand.

Join 10,607+ merchants offering exceptional ecommerce support

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