+400 reviews to check what merchants think about Gorgias help desk

So far so good. Moved from Zendesk Chat to this and it's been quite a simple migration and looking forward to using all the features

Love this app, it reduces so much tab clutter & increases customer care productivity immensely. The integration setup is super easy, and the app is extremely user friendly.

The response was quick, clear, and supportive. I was given a video, screenshot, and explanation to my question.

We switched over to Gorgias at the beginning of the year and haven't looked back! My favorite part is having access to all of the Shopify info while responding to Tickets. It's also such a time saver being able to issue refunds in Shopify from...

amazing support!amazing support!amazing support!amazing support!amazing support!amazing support!amazing support!amazing support!

Truly amazing! From customer service to all the capabilities of Gorgias, this app has been a game changer for us in less than a week. It also integrates with almost all the apps we use which has been super helpful! We are already saving so...

Highly recommended! It is a user-friendly app and the supports are so helpful and help you all the way.

Gorgias' team provides great support. They answer the questions on chat within minutes and if that is not enough they jump on Google calls to help. Zoran was of great help on the call.

support team is awesome! always helpful, Gorgias makes everything easier! highly recommend, always get an answer with questions within minutes!

By far, the best customer support I have ever experienced. The app and the back team is top-notch quality.

Great app and great customer service! Vanja nailed it in a moment of crisis :) I recommend using this very helpful app!

Has a lot of nice features, but cannot give 5 stars due to it historically having a lot of hickups and performance issues. But right now it generally is better and the integration with Shopify is good. Keep up the good work and I will...

I've been in the process of setting up Gorgias. Usually, new apps tend to be overwhelming with all new features. Thanks to Arnaud I was able to set Gorgias up and have it running! Arnaud reached out to schedule a video chat with me and...

Gorgias is by far the best customer Support APP for Shopify, but is has still room to become an even better APP. Here are my suggestions: - custom FAQ based on the specific site - multi language support - chatbot support (AI)

We just started using Gorgias at the beginning of July so this is a new app for the Customer Care Team and Gorgias has helped us out so much with creating new views and made suggestions on how to create a cleaner inbox. I love...

I use this app to assist with customer service for our stores across many countries. It simplifies my tasks and i'm always learning more ways I can utilise it to work for me. Also have always received excellent customer service whenever I reach out -...

Gorgias made Customer Support easy, I particularly appreciate the integration with ReCharge. Also, the support team is very effective and replies within a few minutes.

Gorgias is an absolutely brilliant app loaded with features and time saving functions. The support team is amazing and always helpful. They will help with just about anything. One of the best apps on shopify!

We use this app to help organize and automate some customer replies and it is awesome so far. Great support too.

The best app if you want to give a great experience and support to your customers, the macros are the best thing, no other app can do what this can. They just pull all data from Shopify and it's at a glance.

We love this application. It not only keeps our team organized and efficient, but keeps all the customers info right there for reference as you work through an service issue. The Gorgias team is super responsive and helpful. When we on-boarded with them, we received...

Many brands, despite the customer-facing perception of them, really function as small start-ups. In this respect, customer service amongst the various avenues of digital communication that exist today is often handled by a single person. Gorgias has streamlined this role and stripped it of unnecessary...

Gorgias is the best help desk software we've ever used. It's easy to use, efficient, and has great analytics. The support team is super helpful, and there when we need them. Highly recommend this software for anyone looking to level up their customer experience.

Upgrading to Gorgias from another helpdesk was one of the best things we've done. We'll be customers for life!

Gorgias is an amazing customer service app, it puts everything at your fingers and saves so much time. The amount of time we'd spend looking up orders when a customer emailed in was crazy. With thier template system most of our tickets can be responded...

Really great experience, Gorgias is helping us be so much more efficient vs. our old system! Amazing customer support. Very helpful also during these strange times. Can only highly recommend.

Ilija Kostic was AMAZING. He went above and beyond and we are able to provide a better agent and customer experience thanks to his assistance. Thank you!!

This app is something else man. Seriously try it! Customer service is on point! They even gave me 3 months free due to the current virus, to help out our business!

Gorgias is the best CS software we have used Their team is amazing as well Thank you so much for all of the help

Amazing customer support! Thank you so much Ilija Kostic for the quick help. Keep it up!!!!!!!!!!!!!!!

Friendly, professional and efficient services all the time! Very satisfied with Gorgias and would recommend.

Gorgias has been great. It is SO nice having all of my tickets in one place. And their team always respond to my chat inquiries promptly. We will be sticking around for a while!

Amazing customer service! A real person, understanding out of the box questions and extremely fast response time.

Hands down the best customer support app for Shopify owners. I've used Helpscout, Zendesk and Desk.com and Gorgias beats them all. You can tell that they were built from the ground up for Shopify.

Really great responsive customer service team! I highly recommend using Gorgias to ease and streamline customer service!

Amazing APP!!!! I would recommend this app to ANY TEAM, the support from the team is really great!!!

I am working with Gorgias app since one year now and love every moment of it. The integration with Shopify, and all of our social media is saving us tons of time. On each ticket you can see the all customer information and loves the...

We shifted over to using Gorgias from Zendesk. Gorgias has been able to help us reduce our response times by more than half and helps us provide seamless customer service to our customers. The integrations are really what pulled us over to Gorgias and we...

Excellent customer service! They have always good answers and solutions on the problem. Very helpful!

I really love this app to communicate with our customers, it makes for everything being connected ,so that I spend less time looking for their orders and more time helping them with the issue at hand. I wish there were some way to have internal...

Gorgias is gorgeous! Words cannot describe the feeling of how my business has become so much easier after switching from Zendesk. Im not a tech guru noir have I time to spend endless hours in reading manuals trying to figure out how to implement software....

We just started using Gorgias, came from Zendesk and had bad experiences there. Love the customer service and the help in setting everything up. I got a walk though step by step when I was having issues and am very grateful for that.

Works very well. Customer care is super. I love this app. Perfect for manage customer in one plaece.

Our support team could not be happier with switching to Gorgias. Not only is it a helpdesk but it also incorporated social media, where most of our customers live. The integration with Shopify makes looking at orders seamless. Setting up the rules can take time,...

Aasif and Richard really went the extra 10 miles when onboarding my company with Gorgias. Like, seriously they went above and beyond to make sure I was satisfied. They showed me things I never imagined possible, concepts I never understood were “a thing”. These guys...

Today I am celebrating my 1 month anniversary with Gorgias and I couldn't be happier. Mind you we migrated 4 separate Zendesk Basic accounts into 1 Multi-Store Gorgias Pro Account but the process could not have been more seamless and their team continues to exceed...

This is the best tool for customer service! Highly highly recommend. We'd tried Zendesk, but this was so much better and much more affordable. Thank you to the Gorgias team for helping us drastically reduce our response time. This tool is amazing!

Big fan of Gorgias. Great product for a fraction of the price of Zendesk and Kustomer. Their support is super responsive, as well.

Gorgias is great! We are about to end our trial and cannot wait to continue using them for all our media platforms. Had a hard time syncing our email and the customer support helped us along the way. The onboard call they suggested was super...

We really love the strong integration with Shopify and the responsiveness of the Gorgias team. We made the switch over to Gorgias from Zendesk and are very happy we did!

We used Desk.com for the last two years and while it was okay, it was certainly nothing exceptional like Gorgias has been. From being able to access, cancel, refund, etc orders right from your inbox to the excellent support, simple usability, and improved efficiency, I...

This is one of (if not THE) most valuable Shopify apps we use. Having in one screen a snapshot of every bit of historical communication with a customer from pre-purchase, thru purchase and after (whether from Facebook comments, Messenger, email OR ALL 3) and having...

This app is incredible, It cut my workload by 70% and make our customer service much more efficient. There own customer service is the best yet I have received from Shopify apps!

Migrating from Zendesk to Gorgias is worth the effort if for NO other reason than the simplicity of creating tickets.

This app is amazing! Very user friendly, with so much capabilities..all in one window. Made our customer service a breeze and gave us the opportunity to provide even better quality of service to our customers. Highly recommended. The install was super easy, and the staff...

We've been nothing but impressed from the personal, efficient and fast response times asking for help as we've transitioned from ZenDesk to Gorgias. Special thanks to Aasif and Astrid :).

I have been using this app for just about a week now. It is quite well made. It allows you to enable a live chat on your site. You can manage all comments and messages from your social media platforms which allows you respond all...

Love this app!!!! So good as it pulls all customer care into the one place instead of using different apps, programs, sites!!

Great apps, very well integrated to shopify. I put a 5 even though we can see that still some improvement could be done as the team behind the scene is really helpful and seems very dedicated. I moved out of zendesk and I am pretty...

Macroses and simple cancel and refund buttons gave us opportunity take many outsource support managers without giving them full access to Shopify and related risks.

So far so good! I'm thinking this app will end up paying for itself over and over with the amount of time and hassle saved. In-app chat support is second to none. I'm excited to be on-board with Gorgias!

Great app! Does everything we need! Great support too!

We were looking for a straightforward solution for our customer service and optimizing our communication with customers and visitors. I was looking at ZenDesk, it seemed really robust, however it was overkill for what we needed and it wasn't very intuitive to be honest, as...

Berfore Gorgias it use to take 5 minutes to research a customers order. The Gorgias app has simplified our process and allowed us to answer customer in a timely manner. The best app has made the busy season easier.

Exceptional customer support and a tool that does what it says on the tin. Not the cheapest solution but worth every penny as it saves us hours of monitoring multiple customer support channels.

So far this app is great. my customer service agent is using it and seems to work really well. easy to navigate and also love the features

Great app - love it so far! Seems super powerful... we're just scratching the surface of what it can do but we're feeling pretty confident we've made the right choice to scale our business with. And the customer service is awesome ;)

Great app! Great support! Best value out there so far

Gorgias knows what they are doing. They definitely filled in a gap within the customer service category. Their customer support is awesome, extremely helpful and always updating their layout and adding more features. If you are looking for a customer support command center this is...

Top support system with great functionality and support, features and refinements constantly being added.

This is it! Have used Zendesk and tried others, but we really need a system that is simple, robust and integrates well with Shopify. Nothing comes close to Gorgias. After the first day, we skipped the trial and went to the paid version.

This is the most helpful helpdesk that I have seen. We have been looking since around 2010 for something to aggregate all of our information into one spot for customer service, and this is the first thing I have seen that came close to making...

This is an awesome helpdesk app. Has really helped us streamline our customer support services. We've eliminated any customers contacting us for help from falling through the cracks, and it is so easy having all our different channels ending up in the one space.

Gorgias + AirCall is what we use and love it. We experience high ticket/call volume and it's a life saver.

We use zendesk currently. Don’t use half the features and it’s expensive. Gorgias looks great and better integrated into Shopify.

UI/UX is better in Gorgias. My team loves it over ZenDesk. They've been way more efficient / productive.

Gorgias is awesome, we made the switch two months from Zendesk and it has been one the best decisions we've made.

Love gorgias for the simple interface and pricing vs. Zendesk. It’s also great that all emails, chats, fb messages appear in one inbox for us to respond to.

Big fan of Gorgias after shifting from ZenDesk. We felt like ZenDesk was a bit of overkill for us - being such a large, enterprise solution - we weren't using enough of it to really warrant it. Gorgias looks and feels like Shopify, and to be honest, has what feels to be a superior integration with both Shopify and other elements, like Smile Loyalty etc, that we use regularly.

We’re moving to Gorgias at the beginning of the year. I can’t wait to leave Zendesk in the dust. I’ve been on that platform since 2010! 😢

Gorgias 💯 (to be transparent I am an investor) but I invested because it’s phenomenal!

I HIGHLY recommend Gorgias. We migrated from zendesk and it was such a better experience on Gorgias. You won’t regret it!

Been with gorgias for a couple years now. Besides the integration with so many platforms, they've been responsive to requests and other than some growth pain in the beginning, it works great.

We moved from Zendesk to Gorgias ourselves, that’s the beauty with Gorgias, so user friendly, rather than a chunky enterprise solution like zendesk.

Love Gorgias! Depth of integration with Shopify is the bees knees!!

It was a great move for us to move to Gorgias from Zendesk. Gorgias made our team faster and more efficient. They really keep things simple for you!

We absolutely love Gorgias. Considered re-amaze but their chat seemed super amatuer to us.

Just moved from Zendesk to Gorgias. Better in every aspect

Moved from Helpscout to Gorgias and have been extremely happy!

Gorgias 100%. Dm me if you want to see our setup, we manage 2-400 new tickets on a average day.

We've been very happy with Gorgias.

Gorgias has a killer workflow / interface for these things, compared to Zendesk and other systems. Even at a higher price point, the efficiencies on your CS team will end up saving a lot of time as you scale. Run the numbers based on average handle time etc., and multiply that out against your ticket volume, and multiply by your CS average hourly rate... that will sell you on the higher price point ; )

We’re in the process of moving from helpscout to gorgias. The gorgias/Shopify integration is sick.

If you are on Shopify Gorgias is a no-brainer.

Zendesk is overkill for 95% of Shopify merchants. I think Gorgias has come in and set a high standard.

💯 Gorgias. Built for Shopify and only for Shopify. Awesome team, great product and solid new features coming up!

We recently switched from Zendesk to Gorgias! My team loves it. The gorgias team helped setup a lot of the macros before the official switch, so the process was seamless. We've been on gorgias for about 2-3 months, and the team really loves it. I was also worried about the per ticket fees, but they don't count some of the automated messages. Happy to put you in touch with the team if you want more specifics!

We use Gorgias to manage a few brands. It's fantastic and you're going to find many Gorgias fans in here.

Riley, one of my client loves using Gorgias when we switch them over. There are amazing features that you can get that the usual Helpdesk system currently doesn't have. I can set you up for FREE and we can integrate with other tools as well.

I've recently setup Gorgias + Aircall with one of our client and their feedback has been amazing.