Fantastic platform with excellent customer success support!
Gorgias has fantastic Shopify integrations. We moved from Zendesk a little over 6 months ago, and we are thrilled with the switch.
Providing epic Customer Service is all about the build, tracking industry trends, adjusting processes as needed, and building out systems for success. It only makes sense that a phenomenal Help Desk Platform provides some of the best B2B customer success support!
Shout out to Patrick & Mustafa for the continued help building out our Help Desk since the very start! The fact that you can get on a screen-sharing call at almost a moment's notice and have a skilled industry professional assisting in solving any question, issue, or idea in real time is a great tool.
It is very cool to see the changes and features added and to see how Gorgias has grown since making the switch during the summer of 2020 and always appreciated to see this company's CEO Romaintaking real-time questions and feedback once a month on the highly helpful monthly Product Webinar.
Gorgias + Gorgias users are also very involved in a social/professional Facebook group where you can learn about new updates, industry standards, and helpful tips.
Can't wait to see what this company does within the next few years.