Discover Gorgias, the leading

HelpScout alternative

Get a holistic view of your customers. Manage live chat, emails & social media all in one place.

Stop paying per agent on HelpScout. With Gorgias you get unlimited agents.
Integrate deeply with Shopify to use variables in responses, or edit orders from inside Gorgias.
Reduce first response times dramatically when you switch from HelpScout to Gorgias.
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Used daily by 
21000
+ support agents

Turn your customer support
into a profit center

Helpscout

All your support channels in one app.

With Helpscout, you need to use an additional app for live chat, and another one for social media.

Manage all your support in one app with Gorgias, and unified conversation history with the customer across all channels.

Maximize your productivity

AUTO-RESPONSE TO COMMON QUESTIONS

20% of e-commerce support tickets are order status questions. Automatically respond to those with Gorgias and save time & money.

GET THE FULL CUSTOMER PICTURE

Gorgias pulls customer data from any app you're using: Shopify, Shipstation, Recharge, etc. This way, when a customer contacts support, your agents don’t need to dig for context.

TAKE ACTIONS FROM YOUR HELPDESK

Edit gift cards, award points from support conversations, and respond to customers faster.

Helpscout
Helpscout

The best Shopify integration

Connect as many stores as you want. Gorgias pulls order & customer from Shopify, to display it next to tickets.

Customize the data your display (tags, order notes), and insert Shopify variables in macros, such as the tracking number or the order status.

Helpscout

Designed for ecommerce,
built for your entire stack

“Gorgias gives us a holistic view of our customers. This way, we can provide them with fast and personalized help.”
Nicole Snow,  Founder & CEO @ Darn Good Yarn

Join the 

4500

+ ecommerce
brands that use Gorgias
every day

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