Discover Gorgias, the leading

HelpScout alternative
for DTC brands

Get a holistic view of your customers. Manage live chat, emails & social media all in one place.

Stop paying per agent on HelpScout. With Gorgias you get unlimited agents.

Integrate deeply with Shopify to use variables in responses, or edit orders from inside Gorgias.

Reduce first response times dramatically when you switch from HelpScout to Gorgias.

No credit card required

Instant setup

7-day free trial

Get a live demo

Used daily by

9,303

+ DTC brands

Answer customer requests
in minutes, not days

All your support channels in one app.

With Helpscout, you need to use an additional app for live chat, and another one for social media.

Manage all your support in one app with Gorgias, and unified conversation history with the customer across all channels.

Maximize your productivity

AUTO-RESPONSE TO COMMON QUESTIONS

20% of e-commerce support tickets are order status questions. Automatically respond to those with Gorgias and save time & money.

GET THE FULL CUSTOMER PICTURE

Gorgias pulls customer data from any app you're using: Shopify, Shipstation, Recharge, etc. This way, when a customer contacts support, your agents don’t need to dig for context.

TAKE ACTIONS FROM YOUR HELPDESK

Edit gift cards, award points from support conversations, and respond to customers faster.

The best Shopify integration

Connect as many stores as you want. Gorgias pulls order & customer from Shopify, to display it next to tickets.

Customize the data your display (tags, order notes), and insert Shopify variables in macros, such as the tracking number or the order status.

Enhance support
and turn it into a profit center

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.

Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 20% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

HelpScout alternative
for DTC brands