Get a holistic view of your customers. Manage live chat, emails & social media all in one place.
With Helpscout, you need to use an additional app for live chat, and another one for social media.
Manage all your support in one app with Gorgias, and unified conversation history with the customer across all channels.
20% of e-commerce support tickets are order status questions. Automatically respond to those with Gorgias and save time & money.
Gorgias pulls customer data from any app you're using: Shopify, Shipstation, Recharge, etc. This way, when a customer contacts support, your agents don’t need to dig for context.
Edit gift cards, award points from support conversations, and respond to customers faster.
Connect as many stores as you want. Gorgias pulls order & customer from Shopify, to display it next to tickets.
Customize the data your display (tags, order notes), and insert Shopify variables in macros, such as the tracking number or the order status.