Automate 60%+ of your support with AI and grow your brand
Get easy to set up AI that you are in control of that delivers fast, relevant, accurate, and on-brand answers to your customers.
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Get ready to say hello to your new team member
Built on your own knowledge base, data and integrations, upgrade your team with a fully autonomous AI Agent that can instantly answer tickets, perform actions and match your brands tone of voice
Join the waitlist today
Everything you need to automate your support and provide exceptional CX
Flows / Quick Responses
Scale up your customer support, without the added costs.
Build custom, interactive conversation flows to offer on-brand answers, recommendations, and solutions. Personalize your CX without the effort.
Article Recommendations
Provide customers the right answer, fast.
Instantly answer common support questions with AI Chat to exceed customer expectations. Built using your own help center and data – and nothing else – ensuring information accuracy.
Order Management
Self-serve order management, built to exceed expectations
Empower customers with the ability to see real-time order status, request refunds and cancellations, and report issues all without waiting for an agent.
AI Autoresponders
Empower your team to solve more customer issues without spending more time.
Leverage AI to identify and automatically close spam tickets, process refund requests, and send tracking links. Provide instant answers and declutter your email inbox – allowing your team to focus on building loyalty and retention.
Track AI Performance
Easily track and adjust your automation performance
Understand the impact of Automation on your team and bottom line with AI you fully control. Track automation rate, time saved, customer time saved and more to maximize the potential of automation.
The Gorgias AI Roadmap for 2024
Our goal is to help all ecommerce brands fully automate 60% of their CX. Here is what we’re building to make that possible.
We believe that successful automation means your team will shift from answering tickets to coaching and monitoring AI. This doesn’t mean that humans are removed from the equation. Instead Agents will spend time improving automation and being proactive with customers to help them find the right products and drive revenue for your brand.
With Automate, get AI that is easy-to-use and set up
