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Klaviyo

Streamline customer support with real-time conversations via Klaviyo SMS, and sync data from Gorgias to further target your customers in Klaviyo.
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Klaviyo, a unified customer platform for email, SMS, and more, gives your online brand direct ownership of your consumer data and interactions—so you can talk to every customer like you know them, and grow your business on your own terms. 

With this integration, you can service your customers from Gorgias and sync communications with Klaviyo SMS Conversations, without having to toggle between applications, as well as include Gorgias events in your Klaviyo Campaigns and Analytics dashboards.

Leveraging this integration will allow you to:

Save time & work more efficiently

Provide customer support via Klaviyo SMS conversations & minimize back-and-forth between systems.

Respond to support messages more quickly 

Inbound messages in Klaviyo automatically lead to ticket creations in Gorgias, allowing support agents to provide a solution directly.

Increase customer satisfaction

Fast and helpful support will leave your customers raving about your brand

Target campaigns based on customer support interactions, including: 

  • Promoting sales or new products to customers who had positive support experiences to drive incremental revenue
  • Excluding customers with open support tickets from promotional campaigns
  • Sending discounts to win back customers who reported poor support experiences

Don’t just take our word for it...

Kirby Allison

Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours.

Addison Debter

Addison Debter

Head of Customer Service

at

Kirby Allison

Ekster

Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias Automate, my team is on top for the 3 most important months of the year; Father's Day, Black Friday, and Christmas.

Shauna Clearly

Shauna Clearly

Head of Ecommerce

at

Ekster

mnml

Having quick access to previous order info in the helpdesk is super convenient and helps us turn our support agents into sales people.

Ian ANderson

Ian ANderson

Operation Manager

at

mnml

Marine Layer

Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.

Dave Szymaszek

Dave Szymaszek

Head of Customer Experience

at

Marine Layer