Klaviyo

Combine customer support and email marketing to create targeted outbound messaging campaigns.

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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/messenger-bot-integrations/klaviyo
Klaviyo
Klaviyo
Pricing
Free
Free and premium plans available
  • Free and premium plans available
  • Free and premium plans available

Description

Klaviyo is an email marketing platform for creating, managing and measuring every email your business generates. With this integration, you can segment customers and send targeted outbound messaging campaigns based on Gorgias events, as well as include Gorgias events in your Klaviyo analytics dashboards.

These are the Gorgias events you'll be able to use in Klaviyo: 

  • Ticket created
  • Ticket closed
  • Satisfaction survey sent
  • Satisfaction survey responded

Using these events, you can target campaigns based on customer support interactions, including…

  • Promoting sales or new products to customers who had positive support experiences to drive upsell and revenue generation from support
  • Excluding customers with open support tickets from promotional messaging campaigns
  • Sending target coupons or discounts to win back customers who reported poor support experiences
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
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