Read what ex-Zendesk users say about Gorgias

Zendesk is overkill for 95% of Shopify merchants. I think Gorgias has come in and set a high standard.

We’re moving to Gorgias at the beginning of the year. I can’t wait to leave Zendesk in the dust. I’ve been on that platform since 2010! 😢

We've been nothing but impressed from the personal, efficient and fast response times asking for help as we've transitioned from ZenDesk to Gorgias. Special thanks to Aasif and Astrid :).

We were looking for a straightforward solution for our customer service and optimizing our communication with customers and visitors. I was looking at ZenDesk, it seemed really robust, however it was overkill for what we needed and it wasn't very intuitive to be honest, as...

We use zendesk currently. Don’t use half the features and it’s expensive. Gorgias looks great and better integrated into Shopify.

We shifted over to using Gorgias from Zendesk. Gorgias has been able to help us reduce our response times by more than half and helps us provide seamless customer service to our customers. The integrations are really what pulled us over to Gorgias and we...

We recently switched from Zendesk to Gorgias! My team loves it. The gorgias team helped setup a lot of the macros before the official switch, so the process was seamless. We've been on gorgias for about 2-3 months, and the team really loves it. I was also worried about the per ticket fees, but they don't count some of the automated messages. Happy to put you in touch with the team if you want more specifics!

We really love the strong integration with Shopify and the responsiveness of the Gorgias team. We made the switch over to Gorgias from Zendesk and are very happy we did!

We moved from Zendesk to Gorgias ourselves, that’s the beauty with Gorgias, so user friendly, rather than a chunky enterprise solution like zendesk.

We just started using Gorgias, came from Zendesk and had bad experiences there. Love the customer service and the help in setting everything up. I got a walk though step by step when I was having issues and am very grateful for that.

UI/UX is better in Gorgias. My team loves it over ZenDesk. They've been way more efficient / productive.

Today I am celebrating my 1 month anniversary with Gorgias and I couldn't be happier. Mind you we migrated 4 separate Zendesk Basic accounts into 1 Multi-Store Gorgias Pro Account but the process could not have been more seamless and their team continues to exceed...

This is the best tool for customer service! Highly highly recommend. We'd tried Zendesk, but this was so much better and much more affordable. Thank you to the Gorgias team for helping us drastically reduce our response time. This tool is amazing!

This is it! Have used Zendesk and tried others, but we really need a system that is simple, robust and integrates well with Shopify. Nothing comes close to Gorgias. After the first day, we skipped the trial and went to the paid version.

So far so good. Moved from Zendesk Chat to this and it's been quite a simple migration and looking forward to using all the features

Migrating from Zendesk to Gorgias is worth the effort if for NO other reason than the simplicity of creating tickets.

Love gorgias for the simple interface and pricing vs. Zendesk. It’s also great that all emails, chats, fb messages appear in one inbox for us to respond to.

Just moved from Zendesk to Gorgias. Better in every aspect

It was a great move for us to move to Gorgias from Zendesk. Gorgias made our team faster and more efficient. They really keep things simple for you!

I HIGHLY recommend Gorgias. We migrated from zendesk and it was such a better experience on Gorgias. You won’t regret it!

Hands down the best customer support app for Shopify owners. I've used Helpscout, Zendesk and Desk.com and Gorgias beats them all. You can tell that they were built from the ground up for Shopify.

Great apps, very well integrated to shopify. I put a 5 even though we can see that still some improvement could be done as the team behind the scene is really helpful and seems very dedicated. I moved out of zendesk and I am pretty...

Gorgias is more modern by allowing us to fully analyze customer issues, returns, questions, and doubts while allowing us to speed up response and resolution time.

Gorgias is gorgeous! Words cannot describe the feeling of how my business has become so much easier after switching from Zendesk. Im not a tech guru noir have I time to spend endless hours in reading manuals trying to figure out how to implement software....

Gorgias is awesome, we made the switch two months from Zendesk and it has been one the best decisions we've made.

Gorgias has a killer workflow / interface for these things, compared to Zendesk and other systems. Even at a higher price point, the efficiencies on your CS team will end up saving a lot of time as you scale. Run the numbers based on average handle time etc., and multiply that out against your ticket volume, and multiply by your CS average hourly rate... that will sell you on the higher price point ; )

Big fan of Gorgias. Great product for a fraction of the price of Zendesk and Kustomer. Their support is super responsive, as well.

Big fan of Gorgias after shifting from ZenDesk. We felt like ZenDesk was a bit of overkill for us - being such a large, enterprise solution - we weren't using enough of it to really warrant it. Gorgias looks and feels like Shopify, and to be honest, has what feels to be a superior integration with both Shopify and other elements, like Smile Loyalty etc, that we use regularly.