The leap
AI Agent does more for your team.
45%
faster response time
10%
more conversations resolved end-to-end
7%
more 5-star rated tickets
A new generation, not an update.
A rebuilt engine under every conversation. AI Agent resolves more without escalating, responds faster, and reliably gets customers the help they need, so they don't need to reopen the same ticket.
I'm excited for Gorgias AI 3.0. It'll help customers who write in to make adjustments to their subscription, rather than waiting for a live agent. It's going to cut our response time by at least half, that's a game changer for us.
Meet Gaia
Make your AI Agent better every day with Gaia
Setup used to take weeks, now it's a conversation. Tell Gaia what's wrong: "analyze what's dragging automation down" or "resolve conflicts across my knowledge base." It diagnoses the gap, drafts the fix in your voice, and ships it once you approve.
Learn moreFirst week live, our response time dropped by half. By week three, the team stopped asking me what to prioritize. Gaia just handles it.
In your control
Tell AI Agent exactly what to do
Define exactly what AI Agent says, does, and hands off for every request type. Returns, order tracking, warranty claims, and more get consistent treatment, no matter who's asking or when. Same intent, same instructions, every time.
Learn moreSince rolling out Skills, our AI Agent has gotten sharper exactly where it counts. On the topics our skills cover, automation jumped more than 40%, all while shopper CSAT went up, not down. Our AI Agent resolves more tickets, hands over less, and keeps customers happy.
Ask your helpdesk anything, from the tools you already use
Connect your workspace to Claude, ChatGPT, Cursor, and any MCP-compatible tool through a direct, first-party server. Surface customer frustration patterns, audit your helpdesk setup, and review AI Agent performance without leaving the tools you already work in.
Learn moreAI does more
Actions are ready when your apps are
Actions setup now begins as soon as you configure your tech stack. Actions are automatically added to your library the moment you connect an app, and credentials carry across Gorgias, no re-authentication needed.
Learn moreSubscription actions like skip and pause were really helpful because they helped us retain customers instead of going straight to cancellation.
A cleaner, more complete view of AI Agent performance
Customize the metrics, charts, and tables that matter most with a unique view per team member. Three redesigned AI Agent reports turn scattered data into one clear story, with drill-downs into every ticket and interaction type, plus new metrics to measure Customer Engagement performance.
Learn moreRecommendations that know what products look like
Find exactly what your shoppers are searching for with recommendations that read product images. A search for "navy crewneck" or "slim-fit olive jacket" gets the right result, even if the product text never uses those words.
Learn moreEvery channel
AI Agent now acts on Instagram and Facebook
Same AI Agent, same knowledge base, same skills, now live on Facebook Messenger and Instagram DMs. Context carries over from email, chat, and SMS, so every answer stays accurate and on-brand, wherever the conversation starts.
Learn more20/20 vision, now in chat
AI Agent now reads and responds to images shared over chat. A damaged item, a confusing product, even a selfie for a shade match, AI Agent analyzes the photo and replies, no escalation or channel switch needed.
Agent experience
Put customer context first with a rebuilt workspace
Past conversations, order details, and AI activity are now front and center so agents always know what they're walking into. A redesigned ticket view, global navigation, and AI handover summaries mean less digging and faster resolutions.
Learn moreBehind the Inbox
Your insider’s guide to CX that actually converts
Tune into our brand new podcast: the show where the best ecommerce and CX leaders open up their actual playbooks. View the real dashboards, tickets, and workflows behind world-class customer experience.
Catch the first episode