Discover Gorgias, the leading

Intercom alternative
for DTC brands

Gorgias is the right choice. Discover why leading e-stores are moving out of Intercom.

Get a live demo

Used daily by 7200+ D2C brands

Answer customer requests
in minutes, not days

Intercom

Manage your customer support in one place

Customers contact you on multiple channels.

With Gorgias, all your customer communication is in one place. All their conversation history is there. Simple.

Maximize your productivity

AUTO-RESPONSE TO COMMON QUESTIONS

20% of e-commerce support tickets are order status questions. Automatically respond to those with Gorgias and save time & money.

GET THE FULL CUSTOMER PICTURE

Gorgias pulls customer data from any app you're using: Shopify, Shipstation, Recharge, etc. This way, when a customer contacts support, your agents don’t need to dig for context.

TAKE ACTIONS FROM YOUR HELPDESK

Edit gift cards, award points from support conversations, and respond to customers faster.

Intercom
Intercom

Get the full customer picture

Gorgias pulls data from all your apps to display rich customer profiles next to tickets.

Edit orders, subscriptions or refund payments from your helpdesk.

Automatically respond to common questions

60% of e-commerce support requests are repetitive.

Set up automatic responses to “where is my order”, exchange questions, and more.

Intercom

Enhance support
and turn it into a profit center

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 20% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

Designed for ecommerce,
built for your entire stack

“Gorgias gives us a holistic view of our customers. This way, we can provide them with fast and personalized help.”
Nicole Snow,  Founder & CEO @ Darn Good Yarn

Join the 

7200

+ ecommerce
brands that use Gorgias
every day

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