Gorgias is built for ecommerce, Tawkto isn’t

Gorgias is the right choice. Discover why leading e-stores are moving out of Tawk.to.

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Tawkto
Used daily by 
10,607
+ DTC brands
No items found.

ECOMMERCE BRANDS PREFER GORGIAS OVER Tawkto

Why Gorgias is the right choice

Built-in Shopify actions

Tawkto doesn't come with built-in Shopify actions. If you sign up for a demo, ask them about Shopify actions. We can tell you that without custom configuration ($$$), you can't make edits and returns on Tawkto.

On Gorgias, we integrate tightly with Shopify so we can pull and push information instantly from Day 1. Using Gorgias, you can respond to customers and actually resolve order requests simultaneously. Your days of tab-shuffling and copy-pasting are behind you. In Gorgias, you will find everything you need in the right place to help your customers.

Free, unlimited seats

Maximize your productivity

At Gorgias, you can add as many users as you need at a $0 cost. We don’t charge per user because we know that easy access is important and that it takes a village. Whether you’re a team of 100+ or operating in a lean army of one, you can keep growing your business with Gorgias and add as many users as you need.

At Tawkto, your bill will double each time you add a member to use the platform. Each time you’re growing your team, you will have to consider the Tawkto cost.
Maximize your productivity

Don’t wait months for onboarding

Get the full customer picture

It won’t take you months or weeks to ramp up in Gorgias. Most of our customers complete migration in 7 days and start answering emails, chat messages, and Instagram comments.

From the first login, Gorgias is set up with the tools you need. Our integrations don’t require technical people to step in and implement custom configuration in order to make it work for your needs. We anticipate the needs of our customers, and provide multiple channels to get in touch no matter the time or place. Hear it from our customers.
Get the full customer picture
“Gorgias gives us a holistic view of our customers. This way, we can provide them with fast and personalized help.”
Nicole Snow,  Founder & CEO @ Darn Good Yarn

Check out what you’ll lose using Tawkto

What is possible to do with Gorgias

Manage all orders within Gorgias! You can make edits and returns on the same screen you reply to your customers. No setup or heavylifting needed with Gorgias!
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages




Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Every customer interaction in one place

The glue for your entire ecommerce stack

Recharge
Recharge

Simplify subscription management. View and edit customer details in one click when replying to requests.

Learn more >
Visit our App Store
Yotpo
Yotpo

Display relevant customer information and the latest reviews left by customers in Gorgias.

Learn more >
Visit our App Store
Klaviyo
Klaviyo

Streamline customer support with real-time conversations via Klaviyo SMS, and sync data from Gorgias to further target your customers in Klaviyo.

Learn more >
Visit our App Store
Instagram
Instagram

Engage with your Instagram community and quickly reply to mentions, messages, comments, and ad comments.

Learn more >
Visit our App Store
Postscript
Postscript

Respond to Postscript SMS conversations from Gorgias

Learn more >
Visit our App Store
Aircall
Aircall

Provide phone support & create tickets when customers call you.

Learn more >
Visit our App Store
Facebook
Facebook

Manage Facebook comments, ad comments, messages and mentions, right from Gorgias.

Learn more >
Visit our App Store
Attentive
Attentive

Respond to Attentive SMS conversations and view customer data in Gorgias.

Learn more >
Visit our App Store
Stonly
Stonly

Reduce your support costs: answer questions automatically to save valuable support agent time.

Learn more >
Visit our App Store
Reveal
Reveal

Unlock data-driven growth for your eCommerce.

Learn more >
Visit our App Store
Glew
Glew

Get actionable insights on your customer support

Learn more >
Visit our App Store
Autopilot
Autopilot

Customer journey marketing, data and analytics platform

Learn more >
Visit our App Store

Update shippping addresses, issue refunds, and create new orders all within Gorgias. When you connect your Shopify store, you’ll give your agents all the actions and information they need to resolve tickets from a single tab. Plus, you can use Shopify data within Macros and Rules for personalized automation that scales.  Learn more >

Visit our App Store
No items found.

Update shippping addresses, issue refunds, and create new orders all within Gorgias. When you connect your Shopify store, you’ll give your agents all the actions and information they need to resolve tickets from a single tab. Plus, you can use Shopify data within Macros and Rules for personalized automation that scales.  Learn more >

Visit our App Store
don’t take our word for it

We compiled reviews left by ex-Tawkto users

Gorgias' team provides great support. They answer the questions on chat within minutes and if that is not enough they jump on Google calls to help. Zoran was of great help on the call.
DrSmood
DrSmood
Shopify App Store
Great app and great customer service! Vanja nailed it in a moment of crisis :) I recommend using this very helpful app!
Heel Tread
Heel Tread
Shopify App Store
Gorgias has been great. It is SO nice having all of my tickets in one place. And their team always respond to my chat inquiries promptly. We will be sticking around for a while!
Goodwell Co.
Goodwell Co.
Shopify App Store
This app is amazing! Very user friendly, with so much capabilities..all in one window. Made our customer service a breeze and gave us the opportunity to provide even better quality of service to our customers. Highly recommended. The install was super easy, and the staff...
Zero Foxtrot
Zero Foxtrot
Shopify App Store
Love this app!!!! So good as it pulls all customer care into the one place instead of using different apps, programs, sites!!
Estherboutique
Estherboutique
Shopify App Store
By far, the best customer support I have ever experienced. The app and the back team is top-notch quality.
Lil Chubbs
Lil Chubbs
Shopify App Store
I am working with Gorgias app since one year now and love every moment of it. The integration with Shopify, and all of our social media is saving us tons of time. On each ticket you can see the all customer information and loves the...
Onekid
Onekid
Shopify App Store
This is one of (if not THE) most valuable Shopify apps we use. Having in one screen a snapshot of every bit of historical communication with a customer from pre-purchase, thru purchase and after (whether from Facebook comments, Messenger, email OR ALL 3) and having...
Pump Hair Products
Pump Hair Products
Shopify App Store
This is an awesome helpdesk app. Has really helped us streamline our customer support services. We've eliminated any customers contacting us for help from falling through the cracks, and it is so easy having all our different channels ending up in the one space.
Empireskateshop
Empireskateshop
Shopify App Store
Great app - love it so far! Seems super powerful... we're just scratching the surface of what it can do but we're feeling pretty confident we've made the right choice to scale our business with. And the customer service is awesome ;)
Kittypooclub
Kittypooclub
Shopify App Store
Gorgias' team provides great support. They answer the questions on chat within minutes and if that is not enough they jump on Google calls to help. Zoran was of great help on the call.
DrSmood
DrSmood
Shopify App Store
Great app and great customer service! Vanja nailed it in a moment of crisis :) I recommend using this very helpful app!
Heel Tread
Heel Tread
Shopify App Store
Gorgias has been great. It is SO nice having all of my tickets in one place. And their team always respond to my chat inquiries promptly. We will be sticking around for a while!
Goodwell Co.
Goodwell Co.
Shopify App Store
This app is amazing! Very user friendly, with so much capabilities..all in one window. Made our customer service a breeze and gave us the opportunity to provide even better quality of service to our customers. Highly recommended. The install was super easy, and the staff...
Zero Foxtrot
Zero Foxtrot
Shopify App Store
Love this app!!!! So good as it pulls all customer care into the one place instead of using different apps, programs, sites!!
Estherboutique
Estherboutique
Shopify App Store
By far, the best customer support I have ever experienced. The app and the back team is top-notch quality.
Lil Chubbs
Lil Chubbs
Shopify App Store
I am working with Gorgias app since one year now and love every moment of it. The integration with Shopify, and all of our social media is saving us tons of time. On each ticket you can see the all customer information and loves the...
Onekid
Onekid
Shopify App Store
This is one of (if not THE) most valuable Shopify apps we use. Having in one screen a snapshot of every bit of historical communication with a customer from pre-purchase, thru purchase and after (whether from Facebook comments, Messenger, email OR ALL 3) and having...
Pump Hair Products
Pump Hair Products
Shopify App Store
This is an awesome helpdesk app. Has really helped us streamline our customer support services. We've eliminated any customers contacting us for help from falling through the cracks, and it is so easy having all our different channels ending up in the one space.
Empireskateshop
Empireskateshop
Shopify App Store
Great app - love it so far! Seems super powerful... we're just scratching the surface of what it can do but we're feeling pretty confident we've made the right choice to scale our business with. And the customer service is awesome ;)
Kittypooclub
Kittypooclub
Shopify App Store
amazing support!amazing support!amazing support!amazing support!amazing support!amazing support!amazing support!amazing support!
Hi Mechanics
Hi Mechanics
Shopify App Store
Macroses and simple cancel and refund buttons gave us opportunity take many outsource support managers without giving them full access to Shopify and related risks.
Couple Jewelry
Couple Jewelry
Shopify App Store
support team is awesome! always helpful, Gorgias makes everything easier! highly recommend, always get an answer with questions within minutes!
Sweat Shaper
Sweat Shaper
Shopify App Store
Highly recommended! It is a user-friendly app and the supports are so helpful and help you all the way.
Walkee Paws
Walkee Paws
Shopify App Store
We used Desk.com for the last two years and while it was okay, it was certainly nothing exceptional like Gorgias has been. From being able to access, cancel, refund, etc orders right from your inbox to the excellent support, simple usability, and improved efficiency, I...
Rmid
Rmid
Shopify App Store
Gorgias is an absolutely brilliant app loaded with features and time saving functions. The support team is amazing and always helpful. They will help with just about anything. One of the best apps on shopify!
AVANI
AVANI
Shopify App Store
Amazing customer service! A real person, understanding out of the box questions and extremely fast response time.
Maxtrix Kids
Maxtrix Kids
Shopify App Store
Gorgias is an amazing customer service app, it puts everything at your fingers and saves so much time. The amount of time we'd spend looking up orders when a customer emailed in was crazy. With thier template system most of our tickets can be responded...
Cuffed.com.au
Cuffed.com.au
Shopify App Store
This is the most helpful helpdesk that I have seen. We have been looking since around 2010 for something to aggregate all of our information into one spot for customer service, and this is the first thing I have seen that came close to making...
Sensacalm
Sensacalm
Shopify App Store
Gorgias is great! We are about to end our trial and cannot wait to continue using them for all our media platforms. Had a hard time syncing our email and the customer support helped us along the way. The onboard call they suggested was super...
Sladics Mb
Sladics Mb
Shopify App Store
amazing support!amazing support!amazing support!amazing support!amazing support!amazing support!amazing support!amazing support!
Hi Mechanics
Hi Mechanics
Shopify App Store
Macroses and simple cancel and refund buttons gave us opportunity take many outsource support managers without giving them full access to Shopify and related risks.
Couple Jewelry
Couple Jewelry
Shopify App Store
support team is awesome! always helpful, Gorgias makes everything easier! highly recommend, always get an answer with questions within minutes!
Sweat Shaper
Sweat Shaper
Shopify App Store
Highly recommended! It is a user-friendly app and the supports are so helpful and help you all the way.
Walkee Paws
Walkee Paws
Shopify App Store
We used Desk.com for the last two years and while it was okay, it was certainly nothing exceptional like Gorgias has been. From being able to access, cancel, refund, etc orders right from your inbox to the excellent support, simple usability, and improved efficiency, I...
Rmid
Rmid
Shopify App Store
Gorgias is an absolutely brilliant app loaded with features and time saving functions. The support team is amazing and always helpful. They will help with just about anything. One of the best apps on shopify!
AVANI
AVANI
Shopify App Store
Amazing customer service! A real person, understanding out of the box questions and extremely fast response time.
Maxtrix Kids
Maxtrix Kids
Shopify App Store
Gorgias is an amazing customer service app, it puts everything at your fingers and saves so much time. The amount of time we'd spend looking up orders when a customer emailed in was crazy. With thier template system most of our tickets can be responded...
Cuffed.com.au
Cuffed.com.au
Shopify App Store
This is the most helpful helpdesk that I have seen. We have been looking since around 2010 for something to aggregate all of our information into one spot for customer service, and this is the first thing I have seen that came close to making...
Sensacalm
Sensacalm
Shopify App Store
Gorgias is great! We are about to end our trial and cannot wait to continue using them for all our media platforms. Had a hard time syncing our email and the customer support helped us along the way. The onboard call they suggested was super...
Sladics Mb
Sladics Mb
Shopify App Store
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