Reply to public comments with private messages
Easily change your reply type within the same message thread, so your agents can share a private discount code or send a personal shipping update all from the same view.
Import 30 days of posts and comments for immediate context
When you add the Instagram integration, you can immediately import past conversations for a smooth transition to managing conversations in Gorgias.
Reply to Instagram ad comments
Get the most out of your advertising efforts by engaging with top-level comments on Instagram ads.
Hide unwanted comments
Control the comments that appear to your Instagram community and hide the ones that don’t meet your guidelines.
View conversation history, up to 50 private messages
Even if it’s an agent’s first time interacting with a follower, they’ll be equipped with the full message history to customize their reply for a personalized conversation.
Know when your brand is mentioned
Join the conversation, even if it’s happening outside of your own posts. Gorgias makes it easy to respond to every interaction in posts or stories that your store is tagged in.