Gorgias makes it easy to reply to messages, comments, mentions, or ad comments directly from your helpdesk, with detailed ecommerce information and powerful automation tools.
Reply to comments, send a message, engage with a story mention or take a public comment into a private conversation. No matter how shoppers or influencers are engaging with your brand, your agents will be empowered to interact right back without opening separate browser tabs.
Take the guesswork out of who you’re interacting with. View a user’s message history (on Instagram and other channels like email and chat) in one centralized view, along with data from over 65+ integrations including Shopify, Klaviyo, and Yotpo.
Our powerful automation tools allow you to free up your agents to focus on the most important conversations, while automatically responding to the messages you get all the time (like saying “Thanks!” for the story mention or sending a personalized order update).
Easily change your reply type within the same message thread, so your agents can share a private discount code or send a personal shipping update all from the same view.
When you add the Instagram integration, you can immediately import past conversations for a smooth transition to managing conversations in Gorgias.
Get the most out of your advertising efforts by engaging with top-level comments on Instagram ads.
Control the comments that appear to your Instagram community and hide the ones that don’t meet your guidelines.
Even if it’s an agent’s first time interacting with a follower, they’ll be equipped with the full message history to customize their reply for a personalized conversation.
Join the conversation, even if it’s happening outside of your own posts. Gorgias makes it easy to respond to every interaction in posts or stories that your store is tagged in.