Your team doesn’t need to stay active 24/7 to be able to assist your customers around-the-clock. Even after you leave your desk, self-service on Gorgias can continue to handle up to 12% of requests off business hours.
Self-service on Gorgias isn’t designed to be a robotic conversation that takes infinite amount of tiresome steps to get a simple answer. When your customers want to track their order, all they need to do is to enter email or phone number for a quick verification. That’s it!
Self-service has safe defaults and customization features so your customers can take advantage of self-service without causing you a headache. Our Shopify integration will help you set global parameters so it’s applicable for everyone.
Cancel the white noise from your self-service experience. Display only the most relevant reasons to each customer by using built-in parameters, like Order or Shipment Status.