We’re proud to announce our $25m Series B 🚀
Everything we do is for our merchants, so what’s our goal with this round?
Read the full story Using Zendesk? Check out why online stores prefer to use Gorgias over Zendesk
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Your team doesn’t need to stay active 24/7 to be able to assist your customers around-the-clock. Even after you leave your desk, self-service on Gorgias can continue to handle up to 12% of requests off business hours.
Self-service on Gorgias isn’t designed to be a robotic conversation that takes infinite amount of tiresome steps to get a simple answer. When your customers want to track their order, all they need to do is to enter email or phone number for a quick verification. That’s it!
Self-service has safe defaults and customization features so your customers can take advantage of self-service without causing you a headache. Our Shopify integration will help you set global parameters so it’s applicable for everyone.
Cancel the white noise from your self-service experience. Display only the most relevant reasons to each customer by using built-in parameters, like Order or Shipment Status.
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