You can create as much pre-made responses as you want. The awesome detail of this feature is that you can include customer's variables from your Shopify store like customer first name, last order number, shipping details and so on.
Create rules to answer common questions like "Where is my order?". Combining rules and pre-made templates allow you to answer automatically with highly-personalized answers.
Gorgias interprets the content of tickets to recommend you the most appropriate answer template from your library.
In case you want to answer manually to a customer, the helpdesk make you writing faster by suggesting the rest of your phrase.
Update Shopify orders without leaving your helpdesk. Cancel, duplicate or refund an order in one click, but you can also update customer informations like shipping address.
Display all customers information from Shopify into your help desk to avoid switching between Shopify back office and your help desk.