Support Your Customers With
The Best Help Desk App for Shopify
Rated
4.8 by +400 stores
Start your free 7-day trial
No credit card required
We all know that a great customer experience is the the most important factor to turn visitors into long-term customers. And a great shopping starts always with an outstanding support, from the pre-sales questions to post-purchase requires.
But, how to do deliver a great customer support?
Well, the first thing is to provide multi-channel support. You have to be where your customers are: Facebook, Instagram, Email, Live Chat, Phone. This is way you won't miss any question. The second requirement is to answer fast. There is a high correlation between customer satisfaction and response time, so if you don't want lost a sales opportunity or a customer loyality you must be reactive.
The question is now who can I deliver fast and high quality support on multiple channels without increasing the size of your support team. This is the reason why more than 4,500 Shopify stores use Gorgias' helpdesk every day.
Let's see why.
But, how to do deliver a great customer support?
Well, the first thing is to provide multi-channel support. You have to be where your customers are: Facebook, Instagram, Email, Live Chat, Phone. This is way you won't miss any question. The second requirement is to answer fast. There is a high correlation between customer satisfaction and response time, so if you don't want lost a sales opportunity or a customer loyality you must be reactive.
The question is now who can I deliver fast and high quality support on multiple channels without increasing the size of your support team. This is the reason why more than 4,500 Shopify stores use Gorgias' helpdesk every day.
Let's see why.
