Gorgias is the right choice. Discover why leading e-stores are moving out of Freshchat.
Customers contact you on multiple channels.
With Gorgias, all your customer communication is in one place. All their conversation history is there. Simple.
20% of e-commerce support tickets are order status questions. Automatically respond to those with Gorgias and save time & money.
Gorgias pulls customer data from any app you're using: Shopify, Shipstation, Recharge, etc. This way, when a customer contacts support, your agents don’t need to dig for context.
Edit gift cards, award points from support conversations, and respond to customers faster.
Gorgias pulls data from all your apps to display rich customer profiles next to tickets.
Edit orders, subscriptions or refund payments from your helpdesk.
60% of e-commerce support requests are repetitive.
Set up automatic responses to “where is my order”, exchange questions, and more.