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Centralize 1:1 interactions
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Respond faster
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Respond faster
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Know your bottom line
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Artificial Intelligence
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Take the Tour ↗︎
Centralize 1:1 interactions
Email
Social media
Live chat
Voice
SMS (New!)
AUTOMATE YOUR WORK
Rules
Automate with precision
Self-service
Intents & sentiment detection
Macros
Respond faster
Automation add-on
Respond faster
Flows
Respond faster
EMPOWER SUPPORT TEAMS
Order management
Customer Sidebar
Multi-Stores
Views
MEASURE & IMPROVE
Revenue Statistics
Know your bottom line
Live Statistics
Monitor performance in real time
Satisfaction survey
Keep your customers happy
Support performance
Your control center
PLATFORMS
Shopify
Magento
BigCommerce
New
OVERVIEW
Product overview
Machine learning & A.I.
Customer stories
Pricing
Partners
Tech Partners
Become a Tech Partner
Build an app
Browse the App Store
Refer a customer
Agency Partners
Become an Agency Partner
Find a partner
Agency Partner Portal
Refer a client
Tech Partners
Build an integration
Browse the App Store
Developer Portal
Agency partners
Become a Agency Partner
Find a partner
Agency Partner Portal
Resources
Growth
Blog
CX Growth Playbook
Ecommerce tools
CS Benchmark report
ROI calculator
Success
Customer stories
Gorgias Academy
Webinars
Help center
Gorgias Community
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Roadmap
App store
Refer a friend
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Blog
CX Growth Playbook
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Success
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Help center
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App store
Refer a friend
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Table of contents
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Want to provide Best-in-class CX to your Shoppers?
Try Gorgias Free Now
Playbook
CX Design
Pricing
Expert Insights
llke Akcasoy
Magento
Voice
Social Media
SMS
Live Chat
Gorgias Team
Gorgias Product
Gorgias Engineering
Fulfillment and Returns
Email
Ecommerce Conversion
Ecommerce Growth
Ecommerce Customer Support
Customer Service Team Management
Customer Service Measurement
Customer Experience
BigCommerce
Automation and Self-Service
Customer Service Channels
Black Friday—Cyber Monday (BFCM)
Apps and Integrations
Shopify
11 Shopify Live Chat Support Mistakes to Avoid at All Costs
When leveraged properly, using live chat for your Shopify store can improve your customer experience. Just don't make these key mistakes.
8 min read . By Ashley Kimler
By Ashley Kimler
How to Add a Live Chat to Your Shopify Store?
If you’re thinking about “how to add a live chat to my Shopify store,” you've come to the right place. In today’s post, I’ll show you how to do that step by step.
5 min read . By Lavender Nguyen
By Lavender Nguyen
8 Amazing Live Chat Apps for Customer Support
Live chat is an essential part of customer support. Find out which live chat app is the best here.
12 min read . By Ryan Baum
By Ryan Baum
Your Live Chat Support Guide: Benefits, Best Practices, and Helpful Tools
Live chat support is an easy way for customers to have real-time conversations with support agents. Here’s how your ecommerce business can get the most out of it.
19 min read . By Jordan Miller
By Jordan Miller
11 Live Chat Software Options for Ecommerce Shops in 2023
Check out the latest and best list of live chat software tools for ecommerce businesses, from free chat apps to all-in-one platforms.
12 min read . By Ryan Baum
By Ryan Baum
How to Leverage the Power of Live Chat for Sales
Learn how to use live chat to improve your customer experience, close more sales, and drive long-term loyalty.
13 min read . By Jordan Miller
By Jordan Miller
13 Live Chat Support Metrics to Measure and Improve Your Chat Strategy
Find out which metrics help you make stronger decisions about your ecommerce site's live chat.
15 min read . By Lauren Strapagiel
By Lauren Strapagiel
Playbook: How Berkey Filters Drove Customer Adoption of a New SMS Support Channel
Learn how Berkey Filters launched an SMS support channel and got customers to use it over voice and email in this Support Performance Playbook.
10 min read . By Morgan Smith
By Morgan Smith
Why Proactive Customer Service is Essential for Growing Your Business
Proactive customer service helps set customer expectations, create more opportunities for positive interactions, and saves time for busy support teams.
12 min read . By Alexa Hertel
By Alexa Hertel
How to Reap the Benefits of Automated Chat
Explore how brands debunk chat myths and reap benefits with Gorgias Automate's automated live chat.
8 min read . By Christelle Agustin
By Christelle Agustin
30 Live Chat Customer Service Templates, Responses, and Scripts for Any Situation
Unlock 30 live chat templates for any customer service scenario and boost efficiency and customer satisfaction.
11 min read . By Gorgias Team
By Gorgias Team
22 Live Chat Statistics You Need To Know in 2023
Review the most up-to-date list of live chat statistics and assess whether to make the leap into live chat customer service.
11 min read . By Ryan Baum
By Ryan Baum
Chatbot vs. Live Chat Software: What's the Right Solution?
Compare the strengths and weaknesses of live chat and chatbots and determine whether one (or both) is right for your customer service needs.
13 min read . By Lauren Strapagiel
By Lauren Strapagiel
Customer Service Messaging: Tips and Templates for SMS + Conversational Channels
Customers now expect text messaging, social media DMs, and live chat for customer service. Get some helpful tips and templates here.
24 min read . By Ryan Baum
By Ryan Baum
11 Shopify Live Chat Support Mistakes to Avoid at All Costs
When leveraged properly, using live chat for your Shopify store can improve your customer experience. Just don't make these key mistakes.
8 min read . By Ashley Kimler
By Ashley Kimler
How to Add a Live Chat to Your Shopify Store?
If you’re thinking about “how to add a live chat to my Shopify store,” you've come to the right place. In today’s post, I’ll show you how to do that step by step.
5 min read . By Lavender Nguyen
By Lavender Nguyen
8 Amazing Live Chat Apps for Customer Support
Live chat is an essential part of customer support. Find out which live chat app is the best here.
12 min read . By Ryan Baum
By Ryan Baum
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FAQ
Create powerful self-service resources
Capture support-generated revenue
Automate repetitive tasks
Create powerful self-service resources
Capture support-generated revenue
Automate repetitive tasks
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