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SMS

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Playbook: How Berkey Filters Drove Customer Adoption of a New SMS Support Channel

Learn how Berkey Filters launched an SMS support channel and got customers to use it over voice and email in this Support Performance Playbook.
10 min read . By Morgan Smith
By Morgan Smith

Start providing SMS support today, with Gorgias

SMS is one of the fastest-growing support channels for ecommerce brands, and now it’s free with every Gorgias plan. Learn how to get started.
4 min read . By Morgan Smith
By Morgan Smith

Customer Service Messaging: Tips and Templates for SMS + Conversational Channels

Customers now expect text messaging, social media DMs, and live chat for customer service. Get some helpful tips and templates here.
24 min read . By Ryan Baum
By Ryan Baum

FAQ

Create powerful self-service resources
Capture support-generated revenue
Automate repetitive tasks
Create powerful self-service resources
Capture support-generated revenue
Automate repetitive tasks

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