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Live chat is an online communication tool that facilitates the conversation between you and your website visitors. With a live chat widget on your BigCommerce store, you can chat with potential customers in real-time, provide a better customer service experience, and improve your chat agents’ productivity. It's a key ecommerce tool for sales and support.
Today, I’ll share with you the top 9 live chat software for BigCommerce. You’ll learn what they are, their key features, and pros and cons. The best part? I’ll also give you a secret tip to choose the right live chat tool for your ecommerce store. Simple and easy.
If you don't have BigCommerce, check out our other rankings of live chat apps:
Now, let's get comparing.
Gorgias Chat is a powerful chat for Shopify, BigCommerce, and Magento stores. With Gorgias chat, you can achieve better customer engagement, faster customer support, and stronger customer relationships.
Installing Gorgias Chat for your BigCommerce store is quick and easy. Just take a few minutes, and you’ll see a live chat widget on your online store. Your customers can start reporting their problems directly to you without using external communication channels like email.
Pricing: $50/month/350 monthly tickets
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Tawk.to is a 100% free live chat tool for any website. With Tawk.to, you can easily add a customizable live chat widget to your BigCommerce store and start messaging your customers immediately.
If you have a shoestring budget, you should consider Tawk.to because it’s free and covers almost every feature you may need in live chat. All you need to do is copy a simple line of JavaScript to the HTML of your website, and your Tawk.to live chat is ready to use.
Pricing: Free
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JivoChat is an all-in-one business messenger that allows you to talk to customers everywhere: live chat, phone, email, and social. Directly in JivoChat, you and your employees can send invoices to customers, track ticket statuses, view sales statistics, and more.
Pricing: $13 per agent per month. A free plan for your first 5 agents is available.
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LivePerson helps more than 18,000 companies build conversational businesses and run them at scale. It orchestrates humans, bots, and systems through an integrated set of services. In real-time, LivePerson can understand consumer intent, route consumers to the right agent (bot or human), manage agent workload, queue consumers, understand conversational sentiments, and uncover trending topics.
Pricing: Demo on request
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LiveChat is the live chat and chat support software trusted by over 30,000 companies from 150 countries in the world. LiveChat combines questions and chats from anywhere into a single inbox so you can support customers quickly and efficiently.
Price: Start from $16 per agent per month
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Tidio is a simple live chat app for small and mid-sized businesses. It offers three main products: live chat, chatbot platform, and mailing. You can use all three products forever-free or subscribe to a paid plan.
Pricing: Free or $18 per month for premium features.
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Re:amaze Chat is a good alternative to Tidio and Casengo if you want something a bit more advanced. With Re:amaze Chat, you have different options to customize your chat widget to alert customers about your upcoming promotion.
Pricing: Start from $29 per agent per month or buy a fixed plan with a flat rate of $59 per month (Maximum of 500 active conversations per month).
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Casengo is a cloud-based customer service solution for businesses of all sizes. Primary features include case management, team collaboration tools, quick answers, multichannel support, groups and brands, private notes, reports, platform integrations, and multilingual translations.
Keep in mind that Casengo is more expensive than other live chat software on this list. You have to pay up to $40 per agent per month to get access to live chat features. Another problem is at the lowest paid plan, you can contact Cansego’s customer support team via email only. If you upgrade your plan, you’ll have two other support channels, i.e., chat and phone.
Pricing: Start from $40 per agent per month
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Olark is a simple live chat solution, making it a popular choice for small businesses and websites that are new to live chat.
Because of its simplicity, you find it easy to get started with Olark. Using this tool, you can talk with customers and gather their feedback in real-time. Olark also comes with a built-in CRM, so all of your notes and transcripts will stay organized.
Pricing: Start from $12 per agent per month
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The right chatbot for your BigCommerce store is the one that supports ecommerce owners in many ways. It doesn’t cost a fortune and has all the important features you need to create a seamless customer service experience.
Still on the fence? Check out our article on live chat statistics to see the impact this channel can have on your business.
You should also choose a live chat widget that is a part of a complete ecommerce stack for customer service. Why? Because live chat is just a single communication. Your customers are now everywhere, and as a business, you have to be wherever they are in order to win them.
So, what is the best way to add live chat to your BigCommerce store? The best practice is to choose an ecommerce-dedicated help desk that has a built-in chat feature. With this in mind, Gorgias is an ideal solution.
See what Gorgias offers you:
Want to turn your website visitors into delighted customers using live chat? Interested in installing an all-in-one help desk for your BigCommerce store? Sign up for a Gorgias account right now.