SMSBump

SMSBump offers all the unique features to skyrocket your sales with the help of text message marketing.

SMSBump, a Yotpo company, is the leading SMS marketing and automation solution for eCommerce brands.

Get started with Gorgias
SMSBumpSMSBump
More information soon. In the meantime, visit the following documentation page:
https://smsbump.com/knowledge-base/view/how-to-integrate-and-use-gorgias-in-smsbump
SMSBump
SMSBump
trusted partner
preferred partner
SMSBump
SMSBump
SMSBump
SMSBump
SMSBump

Description

SMSBump enables D2C brands to automate entire customer journeys and consistently engage with shoppers in a more personalized way, to benefit from a 45% conversion rate and 25x ROI.

Integrating SMSBump with your Gorgias account will allow you to communicate with customers in a conversational way, providing them with a one-on-one experience and tailored support via SMS.


Use cases:

- Receive customer inquiries via SMS and easily answer them from Gorgias, centralizing your entire support system and cutting response times by up to 50%.

- Answer SMS inquiries directly in Gorgias and replies will be automatically sent back to customers as text messages, ensuring the entire conversation happens on one and the same channel.

- Automatically create tickets in your Gorgias support system whenever a customer responds to a text message.

- The conversation in the Gorgias support tickets will also be mirrored in your SMSBump account, in case you decide to continue with it there.


“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase
Browse apps

SMSBump

SMSBump offers all the unique features to skyrocket your sales with the help of text message marketing.

Get started with Gorgias
trusted partner
preferred partner
Categories
SMSBump
Pricing
Free
Starts at $0/month
This integration is free to install
in Gorgias

Overview

SMSBump enables D2C brands to automate entire customer journeys and consistently engage with shoppers in a more personalized way, to benefit from a 45% conversion rate and 25x ROI.

Integrating SMSBump with your Gorgias account will allow you to communicate with customers in a conversational way, providing them with a one-on-one experience and tailored support via SMS.


Use cases:

- Receive customer inquiries via SMS and easily answer them from Gorgias, centralizing your entire support system and cutting response times by up to 50%.

- Answer SMS inquiries directly in Gorgias and replies will be automatically sent back to customers as text messages, ensuring the entire conversation happens on one and the same channel.

- Automatically create tickets in your Gorgias support system whenever a customer responds to a text message.

- The conversation in the Gorgias support tickets will also be mirrored in your SMSBump account, in case you decide to continue with it there.


“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Browse apps

SMSBump

SMSBump offers all the unique features to skyrocket your sales with the help of text message marketing.

SMSBump, a Yotpo company, is the leading SMS marketing and automation solution for eCommerce brands.

Get started with Gorgias
trusted partner
preferred partner
Categories
SMSBump
Pricing
Free
Starts at $0/month
This integration is free to install to in Gorgias

Overview

How

SMSBump

x Gorgias works together

·
·
·
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

SMSBump

SMSBump offers all the unique features to skyrocket your sales with the help of text message marketing.

SMSBump, a Yotpo company, is the leading SMS marketing and automation solution for eCommerce brands.

Get started with Gorgias
SMSBumpSMSBump
More information soon. In the meantime, visit the following documentation page:
https://smsbump.com/knowledge-base/view/how-to-integrate-and-use-gorgias-in-smsbump
SMSBump
trusted partner
preferred partner

Description

SMSBump enables D2C brands to automate entire customer journeys and consistently engage with shoppers in a more personalized way, to benefit from a 45% conversion rate and 25x ROI.

Integrating SMSBump with your Gorgias account will allow you to communicate with customers in a conversational way, providing them with a one-on-one experience and tailored support via SMS.


Use cases:

- Receive customer inquiries via SMS and easily answer them from Gorgias, centralizing your entire support system and cutting response times by up to 50%.

- Answer SMS inquiries directly in Gorgias and replies will be automatically sent back to customers as text messages, ensuring the entire conversation happens on one and the same channel.

- Automatically create tickets in your Gorgias support system whenever a customer responds to a text message.

- The conversation in the Gorgias support tickets will also be mirrored in your SMSBump account, in case you decide to continue with it there.


“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase