SMSBump enables D2C brands to automate entire customer journeys and consistently engage with shoppers in a more personalized way, to benefit from a 45% conversion rate and 25x ROI.
Integrating SMSBump with your Gorgias account will allow you to communicate with customers in a conversational way, providing them with a one-on-one experience and tailored support via SMS.
- Receive customer inquiries via SMS and easily answer them from Gorgias, centralizing your entire support system and cutting response times by up to 50%.
- Answer SMS inquiries directly in Gorgias and replies will be automatically sent back to customers as text messages, ensuring the entire conversation happens on one and the same channel.
- Automatically create tickets in your Gorgias support system whenever a customer responds to a text message.
- The conversation in the Gorgias support tickets will also be mirrored in your SMSBump account, in case you decide to continue with it there.