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"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
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SMSBump
SMSBump offers all the unique features to skyrocket your sales with the help of text message marketing.
Get started with Gorgias
SMSBump enables D2C brands to automate entire customer journeys and consistently engage with shoppers in a more personalized way, to benefit from a 45% conversion rate and 25x ROI.
Integrating SMSBump with your Gorgias account will allow you to communicate with customers in a conversational way, providing them with a one-on-one experience and tailored support via SMS.
Use cases:
- Receive customer inquiries via SMS and easily answer them from Gorgias, centralizing your entire support system and cutting response times by up to 50%.
- Answer SMS inquiries directly in Gorgias and replies will be automatically sent back to customers as text messages, ensuring the entire conversation happens on one and the same channel.
- Automatically create tickets in your Gorgias support system whenever a customer responds to a text message.
- The conversation in the Gorgias support tickets will also be mirrored in your SMSBump account, in case you decide to continue with it there.
