The Helpdesk Built for
Magento Stores

Securely connect with Magento to have your customers'
order history at your agents' fingertips.

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Used daily by 3,000+ brands

Provide an amazing customer experience
backed by data from Magento

All your customer data, all in one place

Use data directly from Magento to quickly respond to your customers and deliver world class customer experiences.

Actual personalization at scale

We make it easy to insert data provided by Magento, from first name to shipping address, directly into each customer interaction. It's an automatic and accurate way to get a more personal customer experience.

Automate answers to common questions

Create in-depth rules to automate responses to repetitive questions, like "Where is my order?". Automate up to 40% of support messages to save your support agents valuable time.

Detect the intent of what your customers are asking

Gorgias uses advanced machine learning to detect the intents and sentiments of each message. By learning about tracking updates, return policies, and urgency, we help you set priorities and categorize tickets based on what they're about.

Enhance support for your Magento store
and turn it into a profit center

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Mutli-stores connection

Connect all your Shopify Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

Fully integrated with your
Magento Stack

“Having quick access to previous order info in the helpdesk is super convenient and helps us turn our support agents into sales people.”
Ian Anderson,  Operations Manager @ mnml

Join the 2,500+ ecommerce
brands that use Gorgias
every day

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