Coronavirus (COVID-19) |
How Gorgias is Responding to Help Online Merchants
Instantly connect to Shopify in under a minute to have customer and
order history at your agents’ fingertips.
View your customer's order history as you close out their ticket to ensure speed and accuracy. No more switching between tabs or cutting and pasting.
We make it easy to insert customer data provided by Shopify, from first name to shipping address, directly into each customer interaction. It's an automatic and accurate way to get a more personal customer experience.
Update a shipping address or even issue a partial refund from directly within Gorgias. You can even create and send a draft order without opening a new tab or window.
From looking up the most recent orders to sending out an update to some of your most common questions, we make it easy to automate up to 40% of your customer support tasks.
Gorgias uses advanced machine learning to detect the intents and sentiments of each message. By learning about tracking updates, return policies, and urgency, we help you set priorities and categorize tickets based on what they're about.
Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.
Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.
Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.
Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically
Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.
Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.
Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.
Connect all your Shopify Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.
tech experience, they are awesome to work with!!
They would respond and provide for solution within 24hr without failure!
with multiple issues. Loved dealing with them!
fast, really helpful and super friendly.
Thank you!
multiple channels & brands and we found that with GORGIAS!
us set everything up. The App itsself has really cool features with shopify. We are very happy with the system.
