The Helpdesk Built for Shopify Merchants
Instantly connect to Shopify in under a minute to have customer and order history at your agents’ fingertips.
Use Shopify data to provide
amazing customer experiences
Stop asking for information you already have
View your customer's order history as you close out their ticket to ensure speed and accuracy. No more switching between tabs or cutting and pasting.
Actual personalization at scale
We make it easy to insert customer data provided by Shopify. From first name to shipping address, directly into each customer interaction. It's an automatic and accurate way to get a more personal customer experience.
Update Shopify orders directly from your helpdesk
Update a shipping address or even issue a partial refund from directly within Gorgias. You can even create and send a draft order without opening a new tab or window.
Automate your most common tasks
From looking up the most recent orders to sending out an update to some of your most common questions, we make it easy to automate up to 20% of your customer support tasks.
Detect the intent of what your customers are asking
Gorgias uses advanced machine learning to detect the intents and sentiments of each message. By learning about tracking updates, return policies, and urgency, we help you set priorities and categorize tickets based on what they're about.
Enhance support for your Shopify store
and turn it into a profit center
Live chat
Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.
Ticketing system
Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.
Social media posts and ads
Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.
Macros
Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically
Auto responder
Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 20% of support tickets with highly-personalized answers.
Intent and sentiment detection
Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.
Support and revenue statistics
Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.
Multi-store connection
Connect all your Shopify stores to centralize all tickets from all your businesses in one place to save time.
Fully integrated with your
Shopify stack
Trusted by
11,462
+ Shopify stores
Gorgias customer service is above and beyond the standard
tech experience, they are awesome to work with!!
Gorgias team was very helpful whenever some issue came up.
They would respond and provide for solution within 24hr without failure!
Their team is extremely responsive and helped me out
with multiple issues. Loved dealing with them!
5* compliments to your support team. ;) The response is very
fast, really helpful and super friendly.
Thank you!
We were looking for a chat that was able to expand to support
multiple channels & brands and we found that with GORGIAS!
Great App, superb support team - quick response helped
us set everything up. The App itsself has really cool features with shopify. We are very happy with the system.