Stop asking for information you already have
View order history and customer data in rich customer profiles, right inside the ticket view. No more switching tabs to copy/paste, or asking customers for information you already have.
Personalize customer messages (even automated ones)
Automatically insert customer data (like names, order numbers, and shipping addresses) into your responses. Never choose between a fast response or a personalized answer again.
Manage Shopify orders directly from your helpdesk
Create, duplicate, edit, and refund Shopify orders within Gorgias. You can even generate discount codes and share product recommendations to drive sales.
Automate your most common tasks
From looking up the most recent orders to sending out an update to some of your most common questions, we make it easy to automate up to 20% of your customer support tasks.
Use AI to empower your team
Gorgias uses AI to scan tickets, studying the tone and content of every incoming message. With that data, Gorgias can help you prioritize, tag, and respond to tickets without any agent effort.
Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.
Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.
Social media posts and ads
Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.
Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically
Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 20% of support tickets with highly-personalized answers.
Intent and sentiment detection
Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.
Support and revenue statistics
Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.
Connect all your Shopify stores to centralize all tickets from all your businesses in one place to save time.
+ Shopify stores
Gorgias customer service is above and beyond the standard
tech experience, they are awesome to work with!!
Gorgias team was very helpful whenever some issue came up.
They would respond and provide for solution within 24hr without failure!
Their team is extremely responsive and helped me out
with multiple issues. Loved dealing with them!
5* compliments to your support team. ;) The response is very
fast, really helpful and super friendly.
We were looking for a chat that was able to expand to support
multiple channels & brands and we found that with GORGIAS!
Great App, superb support team - quick response helped
us set everything up. The App itsself has really cool features with shopify. We are very happy with the system.