The Helpdesk Built for
Shopify Merchants

Instantly connect to Shopify in under a minute to have customer and
order history at your agents’ fingertips.

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Used daily by 
4500
+ Shopify merchants
Gorgias is the first customer support app to receive Shopify Plus Certification.

Use Shopify data to provide
amazing customer experiences

Stop asking for information you already have

View your customer's order history as you close out their ticket to ensure speed and accuracy. No more switching between tabs or cutting and pasting.

Actual personalization at scale

We make it easy to insert customer data provided by Shopify. From first name to shipping address, directly into each customer interaction. It's an automatic and accurate way to get a more personal customer experience.

Update Shopify orders directly from your helpdesk

Update a shipping address or even issue a partial refund from directly within Gorgias. You can even create and send a draft order without opening a new tab or window.

Automate your most common tasks

From looking up the most recent orders to sending out an update to some of your most common questions, we make it easy to automate up to 40% of your customer support tasks.

Detect the intent of what your customers are asking

Gorgias uses advanced machine learning to detect the intents and sentiments of each message. By learning about tracking updates, return policies, and urgency, we help you set priorities and categorize tickets based on what they're about.

Enhance support for your Shopify store
and turn it into a profit center

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Shopify Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

Fully integrated with your
Shopify stack

Trusted by 

4500

+ Shopify stores

Manage all your
customer interactions
with Gorgias

Thank you! Your submission has been received!
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Get a live demo