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How Are You Supporting Your BigCommerce Shoppers?

Say hello to Gorgias, the first helpdesk dedicated to ecommerce stores.

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Want to offer exceptional customer support? Follow this playbook

1

Offer as many communication
channels as possible

Today your customers are everywhere, so let them contact you through their favorite channels. Gorgias centralizes all tickets in one place to save your time. Stop switching between tools all day long!
2

Get to know your customers

How can you deliver great support quickly without context? Connect your BigCommerce store to display all customers' details  close to the tickets and stop asking them for the information you already have.
3

Classify tickets to prioritize support

Facial expression and tone of voice are nice clues IRL but are lacking in online interactions. Gorgias detects sentiments and intents of each message and tells you if a ticket is positive or urgent, if it's a question about a refund or a product, and prioritze tickets automatically.
4

Automate answers each time it can be

How many times do you receive questions like "Where is my order"?  Gorgias allows you to respond automatically to recurring questions by including relevant customer variables in the answer.
5

Provide manual support faster

Support is a great way to get close to your customers, but sometimes lacks efficiency. Gorgias has macros, assignment rules, and customers' variables insertion to save your support team and customers time
6

Track support performance

How can you improve customer experience without insight into performance? Gorgias brings the most important KPIs to the forefront. Measure first-response time, one-touch tickets, and ticket resolution time all in one dashboard. Analyze the whole team's performance and take your support to the next level.

Already used by +4,000 brands, now available for BigCommerce

“Gorgias gives us a holistic view of our customers. This way, we can provide them with fast and personalized help.”
Nicole Snow,  Founder & CEO @ Darn Good Yarn

Gorgias, the first help desk 100% dedicated to ecommerce

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication. Connect your social media accounts,  support email addresses, phone numbers, and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, our customers automate up to 40% of support activity with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect Customer Intents (what they're asking) like shipping updates, refund polices, and exchange requests. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your BigCommerce stores into Gorgias. Centralize all tickets from all your stores in one place to save time by centralizing all your tickets from all your stores in one place.

Don't take our word for it. See how the ecommerce community talks about Gorgias.

We use zendesk currently. Don’t use half the features and it’s expensive. Gorgias looks great and better integrated into Shopify.
Chris Pafiolis
Gorgias is awesome, we made the switch two months from Zendesk and it has been one the best decisions we've made.
Adedayo Charis
We’re moving to Gorgias at the beginning of the year. I can’t wait to leave Zendesk in the dust. I’ve been on that platform since 2010! 😢
Pat Haggerty
We recently switched from Zendesk to Gorgias! My team loves it. The gorgias team helped setup a lot of the macros before the official switch, so the process was seamless. We've been on gorgias for about 2-3 months, and the team really loves it. I was also worried about the per ticket fees, but they don't count some of the automated messages. Happy to put you in touch with the team if you want more specifics!
Megan Whitman
Big fan of Gorgias after shifting from ZenDesk. We felt like ZenDesk was a bit of overkill for us - being such a large, enterprise solution - we weren't using enough of it to really warrant it. Gorgias looks and feels like Shopify, and to be honest, has what feels to be a superior integration with both Shopify and other elements, like Smile Loyalty etc, that we use regularly.
Ryan Jones
Love gorgias for the simple interface and pricing vs. Zendesk. It’s also great that all emails, chats, fb messages appear in one inbox for us to respond to.
Rajiv Doshi
We absolutely love Gorgias. Considered re-amaze but their chat seemed super amatuer to us.
Patrick Coddou
Moved from Helpscout to Gorgias and have been extremely happy!
Adam Hendle
You should definitely consider making the switch! It was a great move for us to move to Gorgias from Zendesk at the time. I'd say that Zendesk has more powerful reporting and analytics, but Gorgias made our team faster and more efficient. They really keep things simple for you!
Pearl Chiu
Gorgias 💯 (to be transparent I am an investor) but I invested because it’s phenomenal!
Dylan Whitman
We've been very happy with Gorgias.
Hannah Danto Dorafsha
Gorgias 100%. Dm me if you want to see our setup, we manage 2-400 new tickets on a average day.
Nicholas Kinports
Just moved from Zendesk to Gorgias. Better in every respect
Jeremy Ullrich
Gorgias has a killer workflow / interface for these things, compared to Zendesk and other systems. Even at a higher price point, the efficiencies on your CS team will end up saving a lot of time as you scale. Run the numbers based on average handle time etc., and multiply that out against your ticket volume, and multiply by your CS average hourly rate... that will sell you on the higher price point ; )
Jon Tucker
I've recently setup Gorgias + Aircall with one of our client and their feedback has been amazing.
Frnc Hrmgnes
Gorgias + AirCall is what we use and love it. We experience high ticket/call volume and it's a life saver.
Keegan Rush

Ready try Gorgias for supporting
your BigCommerce shoppers?

Thank you! Your submission has been received!
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