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How Are You Supporting Your BigCommerce Shoppers?

Say hello to Gorgias, the first helpdesk dedicated to ecommerce stores.

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Want to offer exceptional customer support? Follow this playbook

1

Offer as many communication
channels as possible

Today your customers are everywhere, so let them contact you through their favorite channels. Gorgias centralizes all tickets in one place to save your time. Stop switching between tools all day long!
2

Get to know your customers

How can you deliver great support quickly without context? Connect your BigCommerce store to display all customers' details  close to the tickets and stop asking them for the information you already have.
3

Classify tickets to prioritize support

Facial expression and tone of voice are nice clues IRL but are lacking in online interactions. Gorgias detects sentiments and intents of each message and tells you if a ticket is positive or urgent, if it's a question about a refund or a product, and prioritze tickets automatically.
4

Automate answers each time it can be

How many times do you receive questions like "Where is my order"?  Gorgias allows you to respond automatically to recurring questions by including relevant customer variables in the answer.
5

Provide manual support faster

Support is a great way to get close to your customers, but sometimes lacks efficiency. Gorgias has macros, assignment rules, and customers' variables insertion to save your support team and customers time
6

Track support performance

How can you improve customer experience without insight into performance? Gorgias brings the most important KPIs to the forefront. Measure first-response time, one-touch tickets, and ticket resolution time all in one dashboard. Analyze the whole team's performance and take your support to the next level.

Already used by +

7200

brands, now available for BigCommerce

“Gorgias gives us a holistic view of our customers. This way, we can provide them with fast and personalized help.”
Nicole Snow,  Founder & CEO @ Darn Good Yarn

Gorgias, the first help desk 100% dedicated to ecommerce

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication. Connect your social media accounts,  support email addresses, phone numbers, and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, our customers automate up to 40% of support activity with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect Customer Intents (what they're asking) like shipping updates, refund polices, and exchange requests. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your BigCommerce stores into Gorgias. Centralize all tickets from all your stores in one place to save time by centralizing all your tickets from all your stores in one place.

Don't take our word for it. See how the ecommerce community talks about Gorgias.

Highly recommend Gorgias. Easy setup. Feature-rich. Blows both Zendesk and Kustomer away on price.
Flagpole Staging
Great apps, very well integrated to shopify. I put a 5 even though we can see that still some improvement could be done as the team behind the scene is really helpful and seems very dedicated. I moved out of zendesk and I am pretty...
Yourmood
We really love the strong integration with Shopify and the responsiveness of the Gorgias team. We made the switch over to Gorgias from Zendesk and are very happy we did!
Little Hip Squeaks
We switched from ZenDesk to Gorgias and couldn't be happier. It's cheaper, the customer service is way better, the UI is easy and intuitive, and we save minutes on each ticket by being able to refund, discount, re-ship and more right within the Gorgias app....
Rasa
After a grey-hair producing, extremely frustrating and expensive time with ZenDesk which failed on so many promises on their website regarding Shopify integration. Followed by a temporary switch to FreshDesk - I searched online and found Gorgias - and started a chat on their website,...
Snap Frames Direct
We looked at everything. Zendesk, Help Scout, etc. While those systems are prettier and have fancy mobile apps, this one gets things done. The shopify integration and facebook messenger integration is unlike anything else. We were struggling to respond to problems via email and this...
Curegear
We were using Zendesk, which has a lot of features (that we didn't need/use). Our main reason for leaving Zendesk was because of the price.
Tribalhollywood
Gorgias is a superior CRM experience versus others I have used (Zendesk, Freshdesk, Intercom) and the customer support is always responsive and helpful. Really enjoy this application!
BootayBag
So far so good. Moved from Zendesk Chat to this and it's been quite a simple migration and looking forward to using all the features
2EROS
We were looking for a straightforward solution for our customer service and optimizing our communication with customers and visitors. I was looking at ZenDesk, it seemed really robust, however it was overkill for what we needed and it wasn't very intuitive to be honest, as...
Okholistics
Hands down the best customer support app for Shopify owners. I've used Helpscout, Zendesk and Desk.com and Gorgias beats them all. You can tell that they were built from the ground up for Shopify.
Ballsy
Big fan of Gorgias. Great product for a fraction of the price of Zendesk and Kustomer. Their support is super responsive, as well.
Maude
We use zendesk currently. Don’t use half the features and it’s expensive. Gorgias looks great and better integrated into Shopify.
Chris Pafiolis
Zendesk is overkill for 95% of Shopify merchants. I think Gorgias has come in and set a high standard.
Jonathan Kennedy
Gorgias is awesome, we made the switch two months from Zendesk and it has been one the best decisions we've made.
Adedayo Charis
We’re moving to Gorgias at the beginning of the year. I can’t wait to leave Zendesk in the dust. I’ve been on that platform since 2010! 😢
Pat Haggerty

Ready try Gorgias for supporting
your BigCommerce shoppers?

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