How Are You Supporting Your BigCommerce Shoppers?
Meet Gorgias, the first helpdesk for ecommerce stores.
Want to offer exceptional customer support?
Offer as many communication channels as possible
Today your customers are everywhere, so let them contact you through their favorite channels. Gorgias centralizes all tickets in one place to save your time. Stop switching between tools all day long!
Get to know your customers
How can you deliver great support quickly without context? Connect your BigCommerce store to display all customers' details close to the tickets and stop asking them for the information you already have.
Classify tickets to prioritize support
Facial expression and tone of voice are nice clues IRL but are lacking in online interactions. Gorgias detects sentiments and intents of each message and tells you if a ticket is positive or urgent, if it's a question about a refund or a product, and prioritze tickets automatically.
Automate answers each time it can be
How many times do you receive questions like "Where is my order"? Gorgias allows you to respond automatically to recurring questions by including relevant customer variables in the answer.
Provide manual support faster
Support is a great way to get close to your customers, but sometimes lacks efficiency. Gorgias has macros, assignment rules, and customers' variables insertion to save your support team and customers time
Track support performance
How can you improve customer experience without insight into performance? Gorgias brings the most important KPIs to the forefront. Measure first-response time, one-touch tickets, and ticket resolution time all in one dashboard. Analyze the whole team's performance and take your support to the next level.
Gorgias, the first helpdesk 100% dedicated to ecommerce
Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.
Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.
Social media posts and ads
Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.
Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically
Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 20% of support tickets with highly-personalized answers.
Intent and sentiment detection
Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.
Support and revenue statistics
Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.
Connect all your Shopify stores to centralize all tickets from all your businesses in one place to save time.
+ Big Commerce stores
Gorgias customer service is above and beyond the standard
tech experience, they are awesome to work with!!
Gorgias team was very helpful whenever some issue came up.
They would respond and provide for solution within 24hr without failure!
Their team is extremely responsive and helped me out
with multiple issues. Loved dealing with them!
5* compliments to your support team. ;) The response is very
fast, really helpful and super friendly.
We were looking for a chat that was able to expand to support
multiple channels & brands and we found that with GORGIAS!
Great App, superb support team - quick response helped
us set everything up. The App itsself has really cool features with shopify. We are very happy with the system.