When leveraged properly, using live chat for your Shopify store can improve your customer experience. Just don't make these key mistakes.

Your chatbot should do more than talk. The best ones connect to your store and resolve tickets 24/7.

If you’re thinking about “how to add a live chat to my Shopify store,” you've come to the right place. In today’s post, I’ll show you how to do that step by step.

Compare the best live chat apps for customer support based on pricing, AI features, and ecommerce platform integrations.

Should you offer live chat support? This guide covers the benefits, best practices, setup tips, and top platforms for ecommerce teams.

Live chat works. But only if you choose the right setup. We ranked the best ecommerce chat tools and what really matters.

Learn how to use live chat to improve your customer experience, close more sales, and drive long-term loyalty.

A data-backed guide to tracking chat metrics that tie customer support directly to sales and ROI.

Learn how Berkey Filters launched an SMS support channel and got customers to use it over voice and email in this Support Performance Playbook.

Proactive customer service helps set customer expectations, create more opportunities for positive interactions, and saves time for busy support teams.

Explore how brands debunk chat myths and reap benefits with Gorgias Automate's automated live chat.

AI Agent on Chat automates live chat support, helping ecommerce brands provide instant answers, boost conversions, and save time.

Learn where you can leverage an AI shopping assistant to increase conversions and craft better purchase experiences.

The secret to closing more sales isn’t a bigger ad budget—it’s offering conversational commerce.

The difference between “just browsing” and “I’m buying” often comes down to a single, well-placed suggestion.

A no-fluff explainer on what AI chatbots do, how they’re different from live chat, and how to pick the right one.

If your AI chatbot is looping, escalating too fast, or giving wrong answers, here’s how to fix it.

We redesigned Chat from the ground up, driving 36% more product clicks and 2.25x more add-to-cart.

Unlock 30 live chat templates for any customer service scenario and boost efficiency and customer satisfaction.

Review the most up-to-date list of live chat statistics and assess whether to make the leap into live chat customer service.

Compare the strengths and weaknesses of live chat and chatbots and determine whether one (or both) is right for your customer service needs.

Customers now expect text messaging, social media DMs, and live chat for customer service. Get some helpful tips and templates here.