Drowning in support tasks? Here’s your life raft.
Reach resolutions faster with an all-in-one helpdesk
The Gorgias helpdesk is your control panel. Refund, update, cancel, or approve return requests — all from one place. It’s like having Shopify inside the ticket view.
The context you need, minus the back-and-forth
See information like previous orders, reviews, or subscription details for every customer as you’re responding to them.
Automate tedious tasks to get time back
Build powerful workflows that auto-respond, auto-close, tag, and assign tickets. Set Rules to automatically surface the most important requests, so urgent issues or VIP shoppers never get lost.
Improve response times with dynamic, reusable answers
Build a template of canned responses for all your FAQs. Give your agents a head-start, standardize answers for your customers, and automatically personalize customer variables.
Reach customers everywhere they are
Don’t just take our word for it...
Automating low-stakes, high-volume tickets lets my team focus on meaningful, personalized conversations and boosted our CSAT to 4.77.
Head of CRM and Customer Care
Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Head of Customer Experience
Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias Automate, my team is on top for the 3 most important months of the year; Father's Day, Black Friday, and Christmas.
Head of Ecommerce