Helpdesk

The all-in-one support inbox for Ecommerce customer service teams

One powerful inbox to organize, automate, and respond to customer support tickets from all your channels. Empower your support team to automate repetitive tasks, personalize interactions, and deliver a wow-worthy experience.

Used daily by 
14,584
+ DTC brands

Drowning in support tasks? Here’s your life raft.

Reach resolutions faster with an all-in-one helpdesk

The Gorgias helpdesk is your control panel. Refund, update, cancel, or approve return requests — all from one place. It’s like having Shopify inside the ticket view.

Channels
Chat
Help Center
Contact Form

The context you need, minus the back-and-forth

See information like previous orders, reviews, or subscription details for every customer as you’re responding to them.

Channels
Chat
Help Center
Contact Form

Automate tedious tasks to get time back

Build powerful workflows that auto-respond, auto-close, tag, and assign tickets. Set Rules to automatically surface the most important requests, so urgent issues or VIP shoppers never get lost.

Channels
Chat
Help Center
Contact Form

Improve response times with dynamic, reusable answers

Build a template of canned responses for all your FAQs. Give your agents a head-start, standardize answers for your customers, and automatically personalize customer variables.

Channels
Chat
Help Center
Contact Form

Track the impact of phone calls through comprehensive reports

Gain insights into call wait times, talk durations, and missed calls, enabling data-driven staffing decisions.

Don’t just take our word for it...

Connect 100+ ecommerce tools

View customer data in the support ticket sidebar
Streamline your work and boost cross-team collaboration
Make updates in other tools without switching tabs

Join the 14,584 brands that use Gorgias every day