AfterShip
AfterShip automates shipment tracking with proactive notifications and branded updates.
AfterShip provides the best post-purchase experience to drive customer loyalty and additional sales.
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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/shipping/after-shipAfterShip
AfterShip provides the best post-purchase experience to drive customer loyalty and additional sales.
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Description
AfterShip is a web-based automated shipment tracking platform for eCommerce retailers. A single interactive dashboard allows merchants to track their shipments across 900+ couriers worldwide, including USPS, UPS, FedEx, BlueDart, and DHL. The all-in-one tracking system enables retailers to enhance their post-purchase experience and avoid service tickets with branded tracking pages, a 1-click order lookup widget, mobile tracking app, and proactive delivery notifications.
With this integration, you can:
- Sync customer information and tracking updates from your AfterShip account to your corresponding Gorgias account.
- Populate tracking updates associated with a customer’s email address into Gorgias tickets.
- Navigate to the AfterShip “Shipment Details” page from the helpdesk with Gorgias’s deep link integration functionality.
- Respond manually or send automated email replies with all the order information right next to the ticket.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
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