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AfterShip automates shipment tracking with proactive notifications and branded updates.
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AfterShip is a web-based automated shipment tracking platform for eCommerce retailers. A single interactive dashboard allows merchants to track their shipments across 900+ couriers worldwide, including USPS, UPS, FedEx, BlueDart, and DHL. The all-in-one tracking system enables retailers to enhance their post-purchase experience and avoid service tickets with branded tracking pages, a 1-click order lookup widget, mobile tracking app, and proactive delivery notifications.

With this integration, you can:

  • Sync customer information and tracking updates from your AfterShip account to your corresponding Gorgias account.
  • Populate tracking updates associated with a customer’s email address into Gorgias tickets.
  • Navigate to the AfterShip “Shipment Details” page from the helpdesk with Gorgias’s deep link integration functionality.
  • Respond manually or send automated email replies with all the order information right next to the ticket.