"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."
AfterShip tracking is a web-based automated shipment tracking platform for eCommerce retailers. A single interactive dashboard allows merchants to track their shipments across 900+ couriers worldwide, including USPS, UPS, FedEx, BlueDart, and DHL. The all-in-one tracking system enables retailers to enhance their post-purchase experience and avoid service tickets with branded tracking pages, a 1-click order lookup widget, mobile tracking app, and proactive delivery notifications.
With this integration, you can:
- Sync customer information and tracking updates from your AfterShip account to your corresponding Gorgias account.
- Populate tracking updates associated with a customer’s email address into Gorgias tickets.
- Navigate to the AfterShip “Shipment Details” page from the helpdesk with Gorgias’s deep link integration functionality.
- Respond manually or send automated email replies with all the order information right next to the ticket.
Reduce WISMO calls: Efficiently lower the volume of "Where is my order?" inquiries by providing proactive updates.
Streamline support workflow: Support agents can view real-time tracking details directly within Gorgias tickets without switching tabs.
Enhance customer experience: Resolve delivery-related issues faster by sharing accurate tracking info (e.g., status, EDD, and carrier info) instantly.
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