{"key":"negative","value":58},{"key":"neutral","value":5}
{"key":"Customer Service","value":["{\"Customer Service Responsiveness\":15}","{\"Customer Service Overall Customer Service\":15}","{\"Customer Service Helpfulness\":14}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Timeliness\":14}","{\"Delivery Shipping Overall Delivery Shipping\":13}","{\"Delivery Shipping Tracking Information\":4}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":18}","{\"Product Quality Durability\":13}","{\"Product Quality Functionality\":9}"]}
{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":1.2,\"industry_avg_topic_rating\":1.9}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":3.4}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.3,\"industry_avg_topic_rating\":3.8}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":1.5,\"industry_avg_topic_rating\":4.5}"}