{"key":"negative","value":29},{"key":"positive","value":4},{"key":"neutral","value":2}
{"key":"Customer Service","value":["{\"Customer Service Responsiveness\":13}","{\"Customer Service Overall Customer Service\":12}","{\"Customer Service Helpfulness\":12}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Timeliness\":3}","{\"Delivery Shipping Overall Delivery Shipping\":3}","{\"Delivery Shipping Carrier Performance\":1}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":12}","{\"Product Quality Functionality\":9}","{\"Product Quality Durability\":9}"]}
{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.6}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":2.6,\"industry_avg_topic_rating\":4.7}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":4.7}"}