{"key":"negative","value":51},{"key":"positive","value":367},{"key":"neutral","value":4}

{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":14}","{\"Customer Service Responsiveness\":13}","{\"Customer Service Helpfulness\":13}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Timeliness\":16}","{\"Delivery Shipping Overall Delivery Shipping\":15}","{\"Delivery Shipping Carrier Performance\":8}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":13}","{\"Product Quality Functionality\":7}","{\"Product Quality Durability\":6}"]}

{"key":"packaging","value":"{\"company_avg_topic_rating\":5.0,\"industry_avg_topic_rating\":3.8}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":4.9,\"industry_avg_topic_rating\":4.0}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":3.3,\"industry_avg_topic_rating\":2.9}"},{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.5}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":2.9,\"industry_avg_topic_rating\":4.2}"},{"key":"website_user_experience","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":4.1}"}