{"key":"negative","value":69},{"key":"positive","value":74},{"key":"neutral","value":8}
{"key":"Customer Service","value":["{\"Customer Service Responsiveness\":35}","{\"Customer Service Overall Customer Service\":34}","{\"Customer Service Helpfulness\":20}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Overall Delivery Shipping\":5}","{\"Delivery Shipping Timeliness\":5}","{\"Delivery Shipping Carrier Performance\":2}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":26}","{\"Product Quality Durability\":20}","{\"Product Quality Functionality\":16}"]}
{"key":"customer_service","value":"{\"company_avg_topic_rating\":3.6,\"industry_avg_topic_rating\":3.0}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":3.8,\"industry_avg_topic_rating\":3.3}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.0}"},{"key":"communication_information","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.0}"},{"key":"post_purchase_support","value":"{\"company_avg_topic_rating\":4.0,\"industry_avg_topic_rating\":4.0}"}