{"key":"positive","value":6},{"key":"neutral","value":3},{"key":"negative","value":26}
{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":14}","{\"Customer Service Responsiveness\":13}","{\"Customer Service Helpfulness\":12}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Overall Delivery Shipping\":3}","{\"Delivery Shipping Timeliness\":3}"]},{"key":"Product Quality","value":["{\"Product Quality Durability\":5}","{\"Product Quality Overall Product Quality\":5}","{\"Product Quality Functionality\":3}"]}
{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.6}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":2.8,\"industry_avg_topic_rating\":4.4}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.9,\"industry_avg_topic_rating\":4.0}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.3,\"industry_avg_topic_rating\":3.9}"}