{"key":"negative","value":54},{"key":"neutral","value":4}
{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":16}","{\"Customer Service Helpfulness\":15}","{\"Customer Service Problem Resolution\":14}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Timeliness\":14}","{\"Delivery Shipping Overall Delivery Shipping\":13}","{\"Delivery Shipping Tracking Information\":6}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":13}","{\"Product Quality Durability\":10}","{\"Product Quality Functionality\":9}"]}
{"key":"product_variety","value":"{\"company_avg_topic_rating\":3.0,\"industry_avg_topic_rating\":3.8}"},{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.9}"},{"key":"communication_information","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":2.6}"},{"key":"pricing_value_for_money","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":3.8}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.2,\"industry_avg_topic_rating\":3.3}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.1,\"industry_avg_topic_rating\":3.6}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":1.6,\"industry_avg_topic_rating\":4.2}"}