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{"key":"Customer Service","value":["{\"Customer Service Responsiveness\":15}","{\"Customer Service Overall Customer Service\":14}","{\"Customer Service Helpfulness\":7}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Overall Delivery Shipping\":39}","{\"Delivery Shipping Timeliness\":37}","{\"Delivery Shipping Condition Arrival\":5}"]},{"key":"Pricing Value For Money","value":["{\"Pricing Value For Money Pricing Fairness\":9}","{\"Pricing Value For Money Overall Pricing Value For Money\":7}","{\"Pricing Value For Money Discounts Promotions\":2}"]}

{"key":"loyalty_program","value":"{\"company_avg_topic_rating\":5.0,\"industry_avg_topic_rating\":4.1}"},{"key":"order_accuracy","value":"{\"company_avg_topic_rating\":3.0,\"industry_avg_topic_rating\":2.1}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":4.6,\"industry_avg_topic_rating\":3.9}"},{"key":"payment_options","value":"{\"company_avg_topic_rating\":4.5,\"industry_avg_topic_rating\":4.0}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":4.7,\"industry_avg_topic_rating\":4.2}"},{"key":"communication_information","value":"{\"company_avg_topic_rating\":3.5,\"industry_avg_topic_rating\":3.2}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":4.8,\"industry_avg_topic_rating\":4.6}"},{"key":"pricing_value_for_money","value":"{\"company_avg_topic_rating\":4.8,\"industry_avg_topic_rating\":4.6}"},{"key":"product_variety","value":"{\"company_avg_topic_rating\":4.7,\"industry_avg_topic_rating\":4.6}"},{"key":"company_reputation","value":"{\"company_avg_topic_rating\":4.8,\"industry_avg_topic_rating\":4.7}"},{"key":"website_user_experience","value":"{\"company_avg_topic_rating\":4.9,\"industry_avg_topic_rating\":4.9}"},{"key":"packaging","value":"{\"company_avg_topic_rating\":2.4,\"industry_avg_topic_rating\":2.8}"},{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":2.5}"}