{"key":"negative","value":108},{"key":"neutral","value":6}

{"key":"Customer Service","value":["{\"Customer Service Responsiveness\":23}","{\"Customer Service Overall Customer Service\":23}","{\"Customer Service Helpfulness\":20}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Overall Delivery Shipping\":21}","{\"Delivery Shipping Timeliness\":20}","{\"Delivery Shipping Tracking Information\":6}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":42}","{\"Product Quality Functionality\":33}","{\"Product Quality Durability\":25}"]}

{"key":"company_reputation","value":"{\"company_avg_topic_rating\":3.0,\"industry_avg_topic_rating\":2.6}"},{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.5}"},{"key":"pricing_value_for_money","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":3.4}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":3.3}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":3.8}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":1.1,\"industry_avg_topic_rating\":4.0}"}