{"key":"negative","value":51},{"key":"positive","value":77},{"key":"neutral","value":7}

{"key":"Customer Service","value":["{\"Customer Service Responsiveness\":15}","{\"Customer Service Overall Customer Service\":15}","{\"Customer Service Helpfulness\":8}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Overall Delivery Shipping\":7}","{\"Delivery Shipping Timeliness\":7}","{\"Delivery Shipping Tracking Information\":2}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":20}","{\"Product Quality Functionality\":16}","{\"Product Quality Description Accuracy\":3}"]}

{"key":"trust_security","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":1.2}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":4.2,\"industry_avg_topic_rating\":3.9}"},{"key":"company_reputation","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.0}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.5,\"industry_avg_topic_rating\":1.7}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":2.6,\"industry_avg_topic_rating\":3.6}"},{"key":"website_user_experience","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":3.2}"},{"key":"communication_information","value":"{\"company_avg_topic_rating\":1.3,\"industry_avg_topic_rating\":2.8}"}