{"key":"negative","value":10},{"key":"positive","value":5},{"key":"neutral","value":1}
{"key":"Communication Information","value":["{\"Communication Information Proactiveness\":1}","{\"Communication Information Transparency\":1}","{\"Communication Information Overall Communication Information\":1}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Overall Delivery Shipping\":2}","{\"Delivery Shipping Timeliness\":2}"]},{"key":"Product Quality","value":["{\"Product Quality Durability\":6}","{\"Product Quality Overall Product Quality\":5}","{\"Product Quality Functionality\":3}"]}
{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":3.3}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":4.1}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":4.2}"}