Meet the helpdesk built for ecommerce.
Manage customer conversations from all of your channels in one place — supercharged with automations to respond 52% faster.
Migrate your conversations in minutes.
Meet the helpdesk built for ecommerce.
Manage customer conversations from all your channels in one place — supercharged with automations to respond 52% faster.
Migrate your conversations in minutes.
Discover how 12,234 brands boost customer satisfaction (& make sales!)
Give your team the full context they need to anticipate and resolve customer issues. And avoid asking customers for information you already have.
Connect your data from 100+ ecommerce apps: Shopify, Magento, BigCommerce, Klaviyo, Yotpo, Attentive, Recharge, Postscript, Aftership, Loop Returns, Channel Reply , Reviews.io, and many more.
Connect Your Stack
Customers want answers fast, and on any platform. Switching tabs to check your channels manually wastes time and lets messages fall through the cracks. Respond faster on every channel by bringing them into one inbox.
Available channels: Facebook & Instagram (DMs and comments on organic posts and ads), FB Messenger, emails, live chat, WhatsApp, Voice, and SMS.
Meet Customers Where They’re At
Automatically prioritize incoming tickets, route requests to the right team, flag VIP customers, auto-close spam tickets, answer simple questions, and so much more.
With all that time saved, focus on complex tickets, or high-impact interactions, and larger innovations to improve CX at the root.
Automate The Busywork
Become More Data-Driven
Process order refunds, updates, and duplicaes
All from within the ticket view, in 2 clicks. (Shopify only).
Personalize your templates with customer data
Use variables that populate templates with the customer’s unique info to avoid copy/pasting and errors.
Turn browsers into buyers with live chat
Reach out to customers while they’re actively shopping and answer pre-sales questions to drive sales.
Deflect repetitive tickets with powerful self-service
Let customers track their orders and answer common questions without waiting on an agent.
Make it easier for customers to manage their orders
Let customers request refunds and cancellations or report issues before you waste money shipping an accidental order.
Automatically analyze and prioritize incoming tickets
Leverage machine learning to study each ticket’s content and tone, and bump urgent or escalated tickets to the top of your inbox.
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All your channels in one powerful feed
Enter your contact info to get started!
Connect your online store in 3 clicks
Integrate Gorgias with a Shopfiy, Magento, or BigCommerce store in just 3 clicks.
Connect your communication channels
Link your email and social media, and install your live chat in just a few minutes. Start helping customers right away!
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Happy customers are the best fuel for growth
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