When customers are on your website, they’re actively considering a purchase. Live chat lets you strike while the iron is hot.

You can answer questions blocking a sale (like “Will this get to me on time?”), guide customers to the right items for them, and provide other information and incentives to nudge customers toward a sale.

Set up proactive live chat campaigns on your product and collection pages to initiate context-appropriate conversations.

For example, one pet food brand set up a chat campaign on their sensitive pet food collections asking shoppers if they need help finding the right food for a specific medical condition.

Automation isn’t the right fit for every question. But for simple questions (like “Where is my order?” and “What’s your shipping policy?”), customers want instant answers more than the human touch.

With automation, customers can get those questions answered 24/7, without waiting on your support team.

Gorgias chat lets customers report issues and easily request order updates, cancellations, and refunds. You’ll get all the information you need at once, and customers won’t have to type out an email or wait on an agent.

During pre-sales conversations, accurate product suggestions are the best way to drive sales (and upsells). Your agents can select Shopify products from within Gorgias and send beautiful product cards to customers, which are much more engaging than raw URLs.