Are your customers talking to a Human or an AI Agent?

Leveraging your knowledge and brand voice and tone, generative AI can respond to your customers as well as your best human agents to provide the exceptional customer experience.

See if you can identify which of the following real-world conversation responses come from Gorgias AI Agent.
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Quiz Progress:
Quiz Progress:
Score:  0/6
Score:  0/6
Which response is from AI Agent?
Customer message: "Hi team, thank you for fixing my order – I’ve received the correct item.
 Do I send the wrong one back to you?"
Correct
Incorrect
Next conversation
AI Agent uses your knowledge sources, brand voice, and tone to create a personal, and thoughtful response.
Depending on the length of the conversation, a human agent may be a bit more casual and brief! AI Agent uses your knowledge sources, brand voice and tone to create a personal, and thought response
Next conversation
Which response is from AI Agent?
Customer message: "I placed an order early Saturday and paid for overnight shipping with holiday guarantee. I didn’t receive a shipping notification email so I wanted to see if I should be expecting this today?"
Correct
Incorrect
Next conversation
AI Agent can quickly pull information based on customer information to answer questions quickly and resolve inquiries.
Human agents will often try to give as much context as possible to customers. AI Agent can quickly pull information based on customer information to answer questions quickly and resolve inquiries.
Next conversation
Which response is from AI Agent?
Customer message: "What's the key difference between these two items? 
They have the same description and features."
Correct
Incorrect
Next conversation
AI Agent instantly retrieves product details, ensuring a smooth and hassle-free customer experience.
A human agent will often need to take a bit more time to review the product information before sharing with the customer. AI Agent instantly retrieves product details, ensuring a smooth and hassle-free customer experience.
Next conversation
Which response is from AI Agent?
Customer message: "My lunch box fell and is damaged. I know it's not your fault, but is there any chance of a replacement? I really enjoyed it and would be grateful for an option to replace it!"
Correct
Incorrect
Next conversation
AI Agent asks all of the same relevant information, and hands over the topic to a human agent if and when necessary.
A human agent will need to collect all information before making a decision on how to proceed. AI Agent asks all of the same relevant information, and hands over the topic to a human agent if and when necessary.
Next conversation
Which response is from AI Agent?
Customer message: "I would like to cancel my order. 
Please let me know if there are any additional steps needed on my end."
Correct
Incorrect
Next conversation
Based on the customer profile, AI Agent can quickly cancel an order and resolve the inquiry without human intervention.
A human agent will aim to collect feedback, or learn more about the issue leading to more back-and -forth and potential frustration. Based on the customer profile, AI Agent can quickly cancel an order and resolve the inquiry without human intervention.
Next conversation
Which response is from AI Agent?
Customer message: "How can I return my order?"
Correct
Incorrect
Next conversation
AI Agent uses your knowledge sources, brand voice, and tone to create a personal, and thoughtful response.
A human agent aims to collect more information from the customer. AI Agent quickly directs customers to the portal, making the experience easy and stress-free.
Next conversation
You were able to identify the AI Agent in X/6 conversations.

Harder than you thought? Gorgias's AI Agent makes it easy to resolve 60% of support inquiries and increase team efficiency – all while sounding just as "human" as your customers expect.
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Learn how to implement AI Agent for your store, set it up, and get started with conversational AI for Ecommerce.

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How AI Agent is helping brands like yours drive sales and resolve support.

“We've always based our customer service on a patient, empathetic point of view because we have a lot of people purchasing for important moments in their lives—weddings, deaths, graduations, and those sorts of things. People are gifting in response to big life moments, so we need AI Agent to really listen to our customer’s situation and support them.”

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“If a customer asks about the status of their order AND asks a product question AND tells us it’s their birthday, AI Agent can answer both questions and wish them a happy birthday. That’s an amazingly personalized experience.”

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"We used to use Salesforce but Gorgias integrates much better with Shopify and other ecommerce tools. While Salesforce needed heavy development, Gorgias connected to our entire stack with just a few clicks. Our team can now manage workflows without needing custom development — we save $100k/year by switching.”

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“AI Agent has been incredible in helping us get back to our community quickly, especially during busy times. It’s amazing how it’s able to balance responsiveness while maintaining our brand’s voice.”

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