Proprietary research & benchmarks
Ecommerce AI
Research Lab
Transparent, data-backed insights for the future of CX.No gates. Just open research.
(01) Live index
CX Benchmark explorer
Interpolated CX metrics by industry and GMV. Data from the last 90 days across Gorgias customers.
Download dashboards
(02) Highlights
Featured datasets
(03) Reports
Latest research
(04) Contributors
Meet the research team
(05) Performance rewards