Customer Service Measurement

A Guide to Resolution Time: How to Measure and Lower It

Resolution time is a metric to measure how quickly you resolve customer issues. See how your support resolution time stacks up.
15 min read . By Bri Christiano
By Bri Christiano

Repeat Customer Rate: Your Guide to Track & Improve the Metric

Repeat customers are a revenue-boosting engine. Learn how to track repeat customer rate to boost revenue and increase loyalty with your brand.
8 min read . By Megan Wenzl
By Megan Wenzl

NPS Survey Best Practices for the Best Response Rate

Net Promoter Score (NPS) is a metric used in customer experience to measure the loyalty of a customer to a company. Here’s how to evaluate & improve your NPS.
12 min read . By Ryan Baum
By Ryan Baum
Create powerful self-service resources
Capture support-generated revenue
Automate repetitive tasks
Create powerful self-service resources
Capture support-generated revenue
Automate repetitive tasks

Complete library

7 Ways to Improve Your Customer Service Response Times

11 min read . By Astaeka Pramuditya
By Astaeka Pramuditya
Customer Experience
Customer Service Measurement

Chatbot vs. Live Chat Software: What's the Right Solution?

13 min read . By Lauren Strapagiel
By Lauren Strapagiel
Live Chat
Automation and Self-Service

Customer Service Messaging: Tips and Templates for SMS + Conversational Channels

24 min read . By Ryan Baum
By Ryan Baum
SMS
Live Chat

How To Provide Order Tracking for Your Ecommerce Customers

12 min read . By Ryan Baum
By Ryan Baum
Fulfillment and Returns
Customer Experience

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