Meet Gorgias, the #1 rated helpdesk for ecommerce merchants.

Our mission

We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.

Our core values

We’re hiring

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Our story

We founded Gorgias in Paris in 2015 with a vision to revolutionize customer support. Our journey began with a simple Chrome extension designed to help users write emails faster with automation. However, we discovered an unexpected market fit when we realized that most of our users were support agents. This discovery enabled us to shift our focus toward building a one-of-a-kind helpdesk.

With the help of investors, accelerators, and mentors, Gorgias has quickly grown to more than 250 team members across the globe. Today, we serve over 12,000 merchants, including renowned brands like Steve Madden, Glossier, and BruMate. Beyond becoming a fast-growing customer service platform, Gorgias is a certified B Corporation and has become a leader in sustainable and equitable workplace practices.

As we continue to grow, Gorgias commits to transforming the customer experience with complete transparency, ownership, and maximum impact.

Founders Photo
Total funding

A rich history in the making

Raised a 30M Series C
10,000+ customers
Opened our new Paris office
200 employees
8,000+ customers
Raised a 25M series B
70+ employees
6,800+ customers
Raised a 14M series A
Opened our Belgrade office
First 1,000 customers
Launched on Magento
Started to scale and welcomed Jason Lemkin as an investor
Went from 5 employees to 15
Launched on Shopify
First 100 customers
Founded in Paris by Alex Plugaru and Romain Lapeyre
Joined the Techstars accelerator program in NYC
Raised a seed round

Proudly backed by our investors, accelerators and mentors.

Shopify logoSaaStr logoSapphire Ventures logoAmplify logoCRV logoTechstarts logoInvestor logo

Did we mention we’re hiring?

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